Digital transformation thru human-centred design
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A strategically minded programme leader with 10+ years’ experience implementing digital transformation and qualitative research focusing on user-centred change. Possesses a Master’s degree specialising in outcomes measurement and research methodology.
My role as a User Researcher Consultant at Surrey County Council has involved leading user-centred transformation initiatives and service design projects. This experience, coupled with my consulting work for the World Health Organization (WHO) on digital transformation and process improvement, showcases my hands-on experience in service delivery and transformation in the public sector.
Although leading consulting projects is not a primary requirement, my history of managing multiple responsibilities at Cochrane and the Campbell Collaboration demonstrates my ability to lead complex initiatives effectively. For instance, at Cochrane, I steered a transformative process to design and deliver a digital solution for user-centred patient publications, collaborating with multidisciplinary teams and stakeholders.
My strong understanding of best practices in digital transformation is evidenced by my certification in Business Service Design and my completion of the Microsoft Change Agent program. These qualifications, along with my practical experience implementing the UK’s Government Digital Service standards, ensure that I am well-versed in the methodologies and technologies necessary for successful digital transformation.
Empowering and leading teams has been a cornerstone of my career. Whether coordinating with technical assistance teams at the American Institutes for Research or leading workshops for the Campbell Collaboration, I have consistently motivated teams to deliver exceptional work from start to finish. My ability to navigate complex stakeholder environments and manage ambiguity is reflected in my successful outcomes at these organisations.
I possess strong analytical skills, both qualitative and quantitative, as demonstrated through my work in developing research protocols, conducting in-depth interviews, and performing statistical analysis. My ability to synthesize data into actionable insights was crucial in projects such as the outcomes assessment of the WHO’s Covid-response program.
My pragmatic and proactive approach to managing engagements is highlighted by my experience in organizing and delivering projects efficiently. At Cochrane, I partnered with finance and operational teams to provide analysis and cost-benefit reports, ensuring projects were delivered on time and within budget.
Understanding team dynamics and fostering collaboration has been integral to my leadership style. By implementing frameworks that support team development, I have nurtured environments where collaboration and innovation thrive, leading to successful project outcomes.
My communication skills are exemplary, as demonstrated by my awards for clear communication and my ability to articulate complex concepts in a clear, concise manner. This ability ensures that technical information is accessible to all stakeholders, enhancing project transparency and stakeholder engagement.
I am enthusiastic about the opportunity to bring my expertise in digital transformation and service delivery to this position. I am confident that my background and skills align well with the requirements of this role, and I am eager to contribute to your team’s success.
Education & Training Courses
2024 Business Service Design Certification
Society for Innovation, Technology and Modernisation (Socitm)
2024 Microsoft Change Agent Certification
Microsoft and Society for Innovation, Technology and Modernisation (Socitm)
2002 Master of Public Health, Monitoring and Evaluation
Tulane University School of Public Health and Tropical Medicine,, New Orleans, Louisiana, USA
1998 Bachelor of Arts, Sociology
State College, Pennsylvania USA
