Catherine Muchai

A compassionate, dedicated, and reliable Healthcare Assistant with comprehensive mandatory training aligned to the NHS Care Certificate and CSTF standards. Experienced in delivering high-quality, person-centred care across nursing home and community settings. Proficient in supporting individuals with activities of daily living while upholding dignity, confidentiality, and respect.

Holds a strong working knowledge of safeguarding (adults and children), infection prevention and control, medication administration, manual handling, and the Mental Capacity Act. Committed to reflective practice, continuous professional development, and contributing to safe, effective, and compassionate care within multidisciplinary teams.

Healthcare Assistant at Cherry Tree Nursing Home (2025-06 – Present)

• Deliver comprehensive personal care including washing, dressing, toileting, and continence support
• Support safe mobility and transfers using appropriate handling equipment and techniques
• Assist residents with meals, nutrition, and hydration, monitoring for changes in swallowing or intake
• Support medication administration under the supervision of a registered nurse
• Observe and promptly report changes in residents' physical or mental condition to the nursing team
• Maintain accurate, contemporaneous care records in line with NMC and CQC documentation standards
• Adhere strictly to infection prevention and control, health & safety, and safeguarding procedures
• Promote dignity, privacy, and independence at all times in line with the Care Certificate standards
• Provide emotional support and meaningful companionship to residents and their families
• Collaborate effectively within the multidisciplinary nursing and care team

Community Care Assistant at Equator Personnel Ltd (2024-11 – 2025-05)

• Delivered person-centred personal care (washing, dressing, continence care) within individuals' own homes
• Supported safe mobility and transfers in line with manual handling training and individual care plans
• Assisted with medication administration as directed by care plans and within scope of training
• Prepared meals and supported feeding, promoting nutritional wellbeing and independence
• Maintained accurate care records and reported concerns promptly to the supervising care coordinator
• Upheld safeguarding, health & safety, and infection prevention and control policies at all times
• Maintained confidentiality and respected the dignity, privacy, and choices of all service users
• Communicated effectively with clients, family members, and the wider care team

Nursing Assistant at Bellevue Medical Center LLC (2023-08 – 2024-11)

• Assisted patients with activities of daily living while preserving comfort, dignity, and independence
• Delivered high-quality perineal and personal care following clinical protocols
• Maintained accurate and timely clinical documentation including care plans and patient observations
• Remained alert and responsive in emergency situations, escalating concerns to the clinical team
• Provided compassionate, patient-centred care to enhance comfort and support recovery
• Supported patients and families with empathy and sensitivity during challenging situations
• Contributed to effective multidisciplinary working and a positive ward environment

Reservations Supervisor at Park Hyatt Dubai (2020-04 – 2023-08)

• Managed high-volume booking operations ensuring accuracy and consistently high service standards
• Supervised and trained reservations staff, setting performance targets and monitoring outcomes
• Prepared reports, schedules, and operational documentation to support management decisions

Room Reservations Agent / Customer Service at Atlantis the Palm (2014-03 – 2020-03)

• Handled guest bookings, enquiries, and check-ins to a high professional standard
• Built strong customer relationships contributing to guest satisfaction and loyalty

Level 3 Diploma in Health and Social Care in Health and Social Care – Institute of Mental Health

Diploma in Hotel Management in Hotel Management – Samaja College

Certified International Supply Chain Professional in Supply Chain Management – Blue Ocean Academy

IATA Foundation in Aviation/Travel – Skyline College