Store Manager at AT&T (2022-11 – Present)
- Provide leadership, guidance, coaching & motivation to the retail sales team
- Demonstrate the knowledge of company products and services
- Promote & maintain a performance-based culture
- Deliver a superior customer experiences & achieve desired sales results
- Maintain a store environment that aligns with the needs of the business
Assistant Store Manager at Xfinity (2019-11 – Present)
- Provide leadership, guidance, coaching & motivation to the retail sales team
- Demonstrate the knowledge of company products and services
- Promote & maintain a performance-based culture
- Deliver a superior customer experiences & achieve desired sales results
- Maintain a store environment that aligns with the needs of the business
Retail Sales Consultant at Xfinity (2015-09 – 2019-11)
- Assisting and consulting customers on Xfinity products and services
- Achieves sales and customer experience goals and objectives
- Is accountable for individual results and impact on team
- Provide product demonstrations to educate customers on product capabilities to maximize their experience
Sales Support Rep at AT&T (2014-09 – 2015-02)
- Responsible for opening/closing store
- Provided a high level of customer service & retention by up-selling and informing current customers of new equipment/accessories/plans
- Demonstrate all electronic devices to potential new customers & current customer upgrades
Customer Service Rep at AT&T Call Center (2011-10 – 2013-08)
- Provided customer service for an average of 40 calls per day
- Ensured superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of productive/services
- Responsible for deescalating upset customers to ensure customer satisfaction
- Turned constructive criticism into a positive situation on the next call
