Catia Da Costa

Friendly, hardworking, and customer-focused university student currently completing a BA (Hons) Marketing degree at Bath Spa University. Experienced in fast-paced retail and hospitality environments, with strong communication, teamwork, and leadership skills developed through front-of-house, cashier, and shift management roles. Passionate about customer experience, beauty, fashion, and brand presentation.

Confident working under pressure, supporting customers, and delivering excellent service in busy environments. Available for full-time summer work with an immediate start.

Shift Manager & Food Runner at Pizza Express (2024-04 – 2025-06)

• Supported the Daily running of a busy restaurant in a fast-paced customer environment
• Supervised team members during shifts and helped maintain smooth operations
• Delivered excellent customer service while handling customer requests and resolving issues professionally
• Coordinated effectively between kitchen and front-of-house teams to ensure efficient service
• Maintained high standards of cleanliness, organisation, and professionalism
• Worked under pressure during peak hours while remaining positive and customer-focused

Front of House, Drive-Through and Kitchen staff at Burger King (2023 – 2025)

Seasonal & Summer Employment

• Provided friendly and efficient customer service in a busy fast-food environment
• Handled cash transactions and drive-through orders accurately
• Worked collaboratively with team members to deliver quick and high-quality service
• Assisted with food preparation, cleanliness, and stock organisation
• Built strong communication and multitasking skills while working under pressure

BA (Hons) in Marketing – Bath Spa University

Level 3 Extended Diploma in Production and Performing Arts – Southern Regional College (2021 – 2023)

GCSEs – Craigavon Senior High School (2019 – 2021)