Catrice Whitelock

Reliable, capable and enthusiastic Supervisor able to take on diverse management duties. Equipped with experience in leading a team effectively to achieve the day's goals in a timely manner. I'm a believer that a positive attitude brings positive results in all aspects of life, especially in the workplace.

If you were to offer me the opportunity to work with you I would bring my positivity, reliability and excellent customer service to increase customer retention and help the business run smoothly.

Supervisor at CJ Lang and Son ltd (2019-09 – Present)

• Delivered quality service with friendly and professional demeanour. Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Performed keyholding responsibilities to guarantee timely opening and closing of store.
• Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
• Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
• Tracked employee productivity, performance and task completion to meet quality standards.
• Monitored compliance with workplace policies and safety objectives.

Team Leader Co-op (2022-12 – 2023-02)

• Delivered quality service with friendly and professional demeanour.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.

Higher in Sociology – Anniesland College (2020)

Higher in English – Smithycroft Secondary School (2018)

National 5 in Maths – Smithycroft Secondary School (2018)

Scottish Qualifications Certificate in Scots History – Smithycroft Secondary School (2018)

National 5 in RMPS – Smithycroft Secondary School (2016)

National 5 in Practical Woodworking – Smithycroft (2016)

National 4 in Art and design – Smithycroft (2016)

National 5 in Chemistry – Smithycroft (2016)