Cecilia Dwyer

Supported a province-wide clinical technology rollout, collaborating with Business Analysts, Project Managers, technical teams and clinical stakeholders. Managed and validated 20,000+ clinical staff records using Excel and Power Query, reconciling licensing and enrolment datasets to identify users requiring licences, prevent duplicate submissions and monitor adoption trends for project reporting. Maintained accurate project information by identifying discrepancies, reconciling records and cleaning and standardising approximately 5,000 asset records under time pressure so technical teams had reliable information for software deployments.

Junior Business Analyst at Nova Scotia Department of Cybersecurity and Digital Solutions (2026-01 – 2026-08)

• Supported a province-wide clinical technology rollout, collaborating with Business Analysts, Project Managers, technical teams and clinical stakeholders.
• Managed and validated 20,000+ clinical staff records using Excel and Power Query, reconciling licensing and enrolment datasets to identify users requiring licences, prevent duplicate submissions and monitor adoption trends for project reporting.
• Maintained accurate project information by identifying discrepancies, reconciling records and cleaning and standardising approximately 5,000 asset records under time pressure so technical teams had reliable information for software deployments.
• Supported technology deployments across 40+ hospital locations by reviewing detailed workplans, tracking implementation progress, maintaining project records and updating information following field deployments.
• Prepared stakeholder materials and supported meetings with clinical teams, including developing documentation for discussions around Kiosk desktop configurations; recorded meeting notes, captured key points and followed up with stakeholders on actions and information as required.

IT Support Assistant at Dalhousie University (2024-08 – 2026-06)

• Provided first-line IT support to students and staff, managing multiple requests in a high-volume environment and resolving hardware, software, account access and connectivity issues.
• Diagnosed technical issues by gathering information from users, investigating possible causes and working through appropriate solutions, adapting support to different levels of technical knowledge.
• Supported instructors using Brightspace/D2L, troubleshooting LMS issues, explaining platform functionality and directing issues through appropriate support channels; also worked with Moodle-based learning environments.
• Recorded troubleshooting steps and recurring issues through ticketing workflows and Jira-based processes to support consistent issue resolution and knowledge sharing.

Freelance Artist at Self-Employed (2020-03 – 2026-08)

• Managed multiple concurrent client projects by gathering requirements, defining scope, tracking timelines and delivering agreed outcomes while balancing deadlines and changing priorities.
• Communicated directly with clients to translate ideas into structured deliverables, coordinate feedback and revisions, and maintain project expectations throughout delivery.

Bachelor of Computer Science – Dalhousie University (2026)