Customer Operations & Service Delivery Manager
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Customer Operations and Service Delivery professional with experience leading cross-functional teams, improving processes, and delivering high-quality customer experiences.
Background spans healthcare, energy, and hospitality, with a focus on operational efficiency, stakeholder management, and scalable service delivery. Known for turning complex challenges into structured, measurable outcomes.
HOPCo (Future Health Works) – Product Owner (Customer Operations & Service Delivery)
2022 – Present
Lead customer-facing app delivery and operational improvements, coordinating cross-functional teams to enhance service quality and scalability.
Piclo – Customer Success Manager & Support Lead
2021 – 2022
Built and scaled customer support operations, improving service delivery, response times, and overall customer experience.
Red Carnation Hotel Group – Reservations & Revenue Manager
2017 – 2021
Managed reservations operations and team performance, driving revenue growth while delivering high-quality customer service.
BSc Business Management & Spanish – University of Surrey (2:1)
