Director - Beauty by Céline-Newton Mearns - Newton Mearns
(2024-02)
- Successfully managed client acquisition and marketing independently
- Oversee and control inventory and deposit management as a self-employed beauty therapist
- Always doing what is necessary to obtain regular clients
- Regular updates on social media for marketing purposes
FOH Team Member - Andiamo, medditeranio, jacker de viande, BRGR-Glasgow - Glasgow
I Started my working life in hospitality, in Glasgow and south side , I've accumulated over 5 years in hospitality, although I haven't been in the industry for a while, my current position is customer facing and my skills are extremely transferable, and adaptable.
- Working stations
- Team player
- Time management (staggering orders when only off peak staff numbers are available)
- Communication- efficient, clear, both written and verbal
- bar work/ barista (need a refresh depending on coffee machine ) experience and waiting
- Till and booking system literate
Retail Sales Associate - Glasgow
- Built rapport with regular customers, creating a loyal customer base and enhancing store atmosphere
- Processed and loaded deliveries and backstock into store shelves
- Responded to customer complaints, diffusing tension and being pragmatic to avoid any further issues of necessary
- reporting feedback to supervisors for service delivery improvement
- Worked flexibly across multiple customer access points
- Used downtime to clean store floor, rearrange product displays and restock shelves
- Enhanced product visibility through strategic placement, leading to increased interest and sales
Spa Manager - Beauty spot spa-Newton Mearns - Newton Mearns
(2023-09 - 2024-01)
- Managed daily operations of the beauty spa, including staff
- Recruited, trained and managed a team of employees
- Reviewed and updated salon service menu, introducing new treatments that reflected current beauty trends and client demands
- scheduling, inventory control, and customer service excellence
- Performing all treatments to a very high standard
- And training therapists on new techniques once they acquired appropriate college qualification
Customer Advisor - Vodafone-Glasgow, Scotland - Glasgow, Scotland
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
- Received calls and redirected individuals to relevant departments for smooth customer care
- Redirected customer queries to relevant departments for timely, appropriate resolution
- Used outstanding communication and interpersonal skills to build positive, professional face-to-face and over-the-phone customer relationships
