Cess Mendoza

Motivated and hardworking professional with experience in customer service, sales, and communication. Skilled in handling customers, solving concerns, and working in a fast-paced environment. Strong interpersonal skills, adaptable, and willing to learn new tasks. Seeking an opportunity to work abroad where I can contribute my skills and grow professionally.

Call Center Rep at Shubert Leads & BPO Services, Inc. (2025-04 – 2026-04)

• Handled inbound and outbound calls related to customer technical concerns
• Assisted customers in troubleshooting and resolving technical issues
• Scheduled and managed appointments for technical support or service visits
• Processed billing adjustments and resolved billing-related concerns accurately and efficienty

Call Center Representative at Veratix PH (2024-10 – 2025-03)

• Assisted customers with inquiries, account concerns, and service requests
• Resolved customer issues efficiently while maintaining professionalism
• Setting an Appointment
• Handled calls in different Accounts

Bachelor Of Science and Business Administration in Human Resource Development Management – Davao Central College (2020-08 – 2026-04)