Facilities Client: Merck life sciences at JONES LANG LASALLE INCORPORATED (2024-12 – Present)
- Manage day-to-day office facility operations, ensuring safety, hygiene, and regulatory compliance.
- Coordinate with vendors and service providers for cost-effective maintenance and AMC services.
- Oversee space planning, seating allocation, and office relocation projects.
- Supervise support staff (housekeeping, security, drivers) ensuring discipline and efficiency.
- Drive sustainability initiatives (energy efficiency, waste reduction) and track KPIs; produce MIS reports.
- Implement digital tools to automate administrative functions and improve efficiency.
- Key focus: strong client handling, vendor management, and proactive issue resolution.
Duty Manager at OXFORDSHIRE GOLF HOTEL & SPA (2023-01 – 2024-04)
- Reviewed and ensured accuracy of daily reports including arrivals, departures, room availability and guest services.
- Managed guest complaints and feedback tactfully, striving to exceed guest satisfaction.
- Supervised all public areas including lobby, guest amenities and parking to maintain aesthetic and safety standards.
- Provided coaching and mentoring to staff to improve operational efficiency and guest service standards.
- Led emergency response efforts ensuring guest and staff safety during incidents.
- Ensured compliance with all hotel policies, health and safety regulations.
- Coordinated staffing and resource allocation plans for smooth operational flow.
- Took ownership of any defects or operational issues impacting guest experience and liaised with relevant departments for prompt resolution.
- Managed check-in/check-out procedures ensuring accuracy and a welcoming environment.
- Conducted regular briefings and maintained communication with various departments to ensure high service quality.
- Played an active role as Manager On Duty, overseeing shift operations and making timely decisions.
Guest Service Manager at HAMPTON BY HILTON PARK ROYAL (2021-12 – 2022-11)
- Led recruitment, training, and development programs for guest services team ensuring alignment with brand standards.
- Handled escalations efficiently to enhance guest experiences and resolve conflicts amicably.
- Oversaw daily front office operations including reservations, check-ins, check-outs, and billing.
- Collaborated with housekeeping, maintenance, and other departments to ensure seamless guest services.
- Reviewed guest feedback and implemented continuous service improvements.
- Initiated and maintained guest recognition and loyalty programs.
- Developed performance metrics and monitored team adherence to quality standards.
- Fostered positive staff relations and encouraged teamwork and cooperation.
- Managed cash handling and ensured compliance with financial procedures.
- Provided leadership presence on the floor to motivate staff and interact with guests personally.
Front Desk Receptionist at NOVOTEL MILTON KEYNES (2021-02 – 2021-12)
- Oversaw overnight hotel operations, guest services, and payment processing while compiling daily revenue and occupancy reports.
Guest Service Representative at MERCURE EAST GATE HOTEL (2020-01 – 2020-12)
- Delivered guest arrival services, maintained hotel supply inventory, and supported F&B operations during night shifts.
Visa Officer at VFS INDIA (2018-04 – 2019-12)
- Assessed visa applications with accuracy and confidentiality; advised applicants on eligibility and status updates.
Food and Beverage Service Waiter at THE PARK HOTEL HYDERABAD (2016-01 – 2018-03)
- Delivered exceptional dining experiences through attentive guest service and menu expertise in a premium hotel environment.
