Motivated administrative and operations professional with strong capabilities in project coordination, client operations, and financial workflows, supported by postgraduate training in Project Management and Administrative Operations. Skilled in organizing administrative processes, producing analytical insights, and driving operational improvements. Known for clear communication, effective problem-solving, and the ability to synthesize information.

Administrative Account Manager, Client Services - Orca Intelligence

(2025-01 - 2026-01)

• Prepare and maintain client documentation, reports, and portal configurations
• Lead structured client meetings, capture call notes, present findings, and synthesize insight
• Provide administrative support through user training, issue tracking, and coordination of cross-functional teams to maintain workflow integrity.

Financial Services Representative - Gatestone & Co. Inc.

(2022-01 - 2025-01)

• Conduct financial analysis on delinquent accounts and prepare weekly performance reports.
• Educate clients on financial products and support informed decision-making.
• Train new hires in financial systems and compliance processes.

Delivery Project Manager - iMerit Technologies

(2020-01 - 2022-01)

• Designed and executed project plans, achieving an 85%+ on-time delivery rate.
• Performed risk analysis, root-cause investigations, and monthly reporting.
• Lead team performance reviews and contributed to continuous improvement initiatives.

Senior Associate - Ernst & Young (EY)

(2016-01 - 2018-01)

• Produced variance analysis and sales pipeline reports requiring strong quantitative skills.
• Prepared research briefs, client newsletters, and sales toolkits.
• Identified process gaps and implemented corrective actions within the team.

Post-Graduate Certificate - Project Management - Canadore College

Post-Graduate Certificate - Logistics & Supply Chain Management - Canadore College

Bachelor of Commerce (Honours) - Commerce - University of West Bengal