Chandra shaker Pandey

Reliable and SIA-licensed Door Supervisor with over two years of experience safeguarding hotel and aparthotel environments across London and the South of England. Skilled in access control, CCTV monitoring, conflict de-escalation, incident reporting, and emergency response. Combines a calm, professional security presence with hands-on hotel operations experience, having served in a dual Duty Manager / Door Supervisor role.

Proven ability to liaise with police, emergency services, guests, and senior management while maintaining strict compliance with SIA standards, fire safety, and health & safety regulations.

SIA Licensed Door Supervisor - London Berkeley Apartments - London

(2025-01 - 2026-12)

Dual-function 24/7 role combining licensed Door Supervisor duties with Duty Manager responsibilities. Reported directly to senior management.

• Maintained a visible, professional security presence across all areas of the property.
• Controlled and monitored all entry and exit points, verifying credentials and refusing unauthorised access.
• Conducted regular interior and exterior foot patrols, including car parks and communal areas.
• Monitored CCTV systems and reported suspicious behaviour or security breaches without delay.
• Carried out start and end-of-shift security checks, documenting findings in the security log.
• Responded swiftly and calmly to disturbances, altercations, and suspicious activity.
• De-escalated incidents using SIA-compliant conflict management techniques.
• Detained individuals where lawfully permitted under the SIA code of conduct and company policy.
• Liaised directly with police and emergency services during incidents.
• Issued and enforced trespass notices and exclusion orders in line with legal guidelines.
• Provided first aid response to medical emergencies.
• Maintained detailed security logs, wrote comprehensive incident reports, and analysed trends to recommend process improvements.
• Worked closely with third-party security contractors to ensure aligned protocols and seamless coverage.
• Acted as Fire Controller, leading emergency evacuations, conducting fire walks, inspecting exits and alarms, and maintaining fire and health & safety compliance logs in SAEKER.

Security Door Supervisor - Osborne Aparthotels - Eastbourne

(2023-08 - 2024-12)

Provided front-of-house and on-site security for a busy aparthotel, maintaining a calm and professional presence.

• Controlled access at main entry points, verified guest credentials, and refused entry to unauthorised individuals.
• Carried out regular foot patrols of interior and exterior areas, including communal spaces and car parks.
• Monitored CCTV and responded promptly to alarms, suspicious activity, and guest concerns.
• De-escalated disputes and disturbances using SIA-compliant conflict management techniques.
• Liaised with police, ambulance, and fire services when required.
• Maintained accurate shift logs, incident reports, and handover notes for management review.
• Supported fire safety procedures, including evacuations, fire alarm checks, and emergency response.
• Worked closely with hotel staff to ensure guest safety and a positive guest experience.

MSc - Accounting and Finance - University of the West of Scotland

Bachelor of Education - Commerce and Economics - Hemwati Nandan Bahuguna Garhwal University

Master of Commerce - Commerce - S.B.S. Government P.G. College, Rudrapur — Affiliated to Kumaun University, Nainital

Bachelor of Commerce - Commerce - S.B.S. Government P.G. College, Rudrapur — Affiliated to Kumaun University, Nainital

Higher Secondary & Secondary Education - Jaycees Public School, Rudrapur — Central Board of Secondary Education, Delhi