Chantal Wenborn

Friendly, reliable, and customer-focused professional with over seven years' experience in fast-paced, customer-facing retail roles, combined with a strong academic and practical background in animal care. Passionate about animal health and wellbeing, I enjoy building genuine relationships with clients and delivering a welcoming, five-star front-of-house experience. I am physically capable, highly organised, and motivated to contribute positively to a veterinary wellness team where customer care and animal welfare go hand in hand.

Customer Assistant - Tesco

(2018-01)

Provide consistently high levels of customer service in a busy retail environment, supporting a wide variety of customer needs during peak trading periods.

• Regularly work as a personal shopper, selecting products tailored to individual preferences, dietary requirements and substitutions, mirroring a personalised shopping experience
• Manage stock replenishment, deliveries and rotation, including lifting and moving heavy items (often 20kg+), ensuring safe handling and well-presented shelves
• Support customers with product queries, recommendations and problem-solving, adapting communication style to suit each individual
• Work collaboratively with colleagues and supervisors to ensure smooth day-to-day store operations

Volunteer dog walker - Wallace Kennels

• Support the daily care and exercise of dogs with varying sizes, temperaments and needs
• Follow strict welfare, handling and safety procedures to ensure animals' wellbeing at all times
• Communicate clearly with kennel staff regarding behaviour observations, feeding routines and any health concerns
• Demonstrate reliability, empathy and confidence when working directly with animals

Shop Assistant (work placement) - Pets Pantry

• Assisted customers with advice on pet food, treats and care products, tailoring recommendations to individual pets
• Supported stock deliveries, stock rotation and shop floor presentation
• Maintained high standards of cleanliness and animal welfare within the shop environment
• Gained hands-on experience with natural pet products and customer education

Animal Care Assistant (work placement) - Writtle College

• Provided daily care for a variety of animals, including feeding, cleaning, health checks and enrichment
• Applied theoretical knowledge of animal welfare, nutrition and behaviour to practical care situations
• Worked as part of a team to maintain safe, clean and welfare-focused environments

Level 3 Advanced Technical Diploma - Animal Management

GCSE - English

GCSE - Biology

GCSE - Maths