Chantelle Billy

Dynamic Technical Sales Representative seeking to apply work ethic, customer service skills, mechanical aptitude, leadership skills to advance the sales within the trade building and plumbing merchant business. Having a strong understanding of customer service requirements and a welcoming character, building trust and forge authentic connections with customers, suppliers and colleagues. Dedicated to learning how productions function and determining how they will best serve the customer.

An avid learning, who enjoys updating my skills, knowledge and excited by looking at solutions to improve the working environment and relationships in branch.

Sales Advisor - MP Moran - Kilburn

(2024-07)

Since Joining Mp Moran, I have excelled in my role of working in a builders merchant, the company has given me the opportunity to gain difference experiences and learn leadership skills. I was made the Health and Safety Champion in branch and E-commerce Supervisor. Working with difference clients, such as Tradekart, Tradease and Bilddit, I have made strong connections in the online orders industry and can complete a full process from beginning to end.

Customer satisfaction and troubleshooting to make the order processes move more smoothly and helping the business to create a pleasant and trouble free service. The health and safety champion role, requires me to be observant, stick to a healthy routine of checks, be aware of the required regulations in regard to health and safety in the working environment. Being the main contact in branch for reporting necessary needs, any concerns within the building.

Updating my colleagues on any updates in the stores requirements, isolating hazards and assist with online training. Also, reporting all instances on the app Opus, uploading required documents, providing visitors with correct documents. The checks required are the Forklift, Wall Saw,

Technical Sales Advisor - Deptford Pipe & Climate Wolseley Uk - Deptford

(2020-01 - 2024-01)

In this customer service focused role and I'm required to work at providing the customer with the correct items, within the allocated time and to gain contract support and pricing for the customer. This is achieved by learning the correct products, problem solving and sourcing rare items. While working, I'm attending an Adult Apprenticeship Course, Customer Service Level 3 and Skills for Life Level 2 in English and Maths.

• Sell parts for all types of construction materials and gas, staying updated on changes in the market and British Standards rules.
• Product knowledge: Manufactures courses, Supplier Relations, Company courses to provide updates in the market and to remain health and safety conscious.
• Tailoring relationships with customers and knowing the operations of how to manage their account and pricing.
• Negotiating contract support and temporary account discounts.
• Answering customer inquiries about products, choosing general or technical language based on the customers understanding of the product function.
• Deliver strategies to increase team sales and gain stronger connections between customers and suppliers
• Telesales and Counter Sales
• Orders for delivery
• Purchase Orders and Invoicing
• Sales morning in store to connect Suppliers and market new products.
• Warehouse: Storage, Stock Transfer, Stock Take and health & safety.
• Wingate CRM

Administrator (temp) - Link Assest - Beckingham

(2018-10 - 2018-12)

In this temporary position I was required to support the administration team with the data integrity process of share certificates and legal documents for the sale between Comcast and Sky. Checking that all form's meet the requirements and legal documents are included.

• Post Room
• MSL2 CRM
• Photocopying
• Filing
• Auditing
• Added Value

Sales Advisor & Administrator - Tower Bridge & Balham Plumbing Wolseley Uk - Tower Bridge & Balham

(2016-01 - 2018-01)

Working in Wolseley's Plumbing division, I gained a qualification in Customer Service and English skills for life, English Level 1. My role required me to provide Plumbers with the correct products and to gain knowledge of the market, products and suppliers to provide a more streamline service. Keeping the store well stocked and presentable and marketing new products.

• Marketing: In store sales events and new product promotions.
• Quoting customers and providing contract support and discount
• Sourcing products and finding replacement parts
• Purchase Orders and Invoicing

Telemarketer - Global Vision Recruitment Agency - Southwark

(2015-03 - 2015-07)

This position was for a company called CBS Interactive, providing a cold calling service, business to business. This was to find out when the business was due to renew their Microsoft workstations, Symantec's online security and Peripherals. I called around Europe, collecting data and creating call backs.

• Cold Calling B2B.

Administrative Assistant, Work Experience - The Carrington Blake Group

(2013-10 - 2014-01)

I attended work experience at The Carrington Blake Group and got to experience different types of work that are required to run a recruitment company. I helped the payroll department, Sales and assisted with the Insurance Brokers department in the same shared office space. In this role, I was able to work on my confidence, with answering calls and gain required information.

• Recruitment compliance: Collection of reliant information for candidate; ID, Certificates and work permits.
• Sage Data Entry
• Electronic Hard Copy Filling
• Ad Hoc Administration
• Post
• Switch Board

Administration Assistance, Balham Apprenticeship - Reed Recruitment - Balham

(2013-04 - 2013-07)

In this Voluntary position I learned the processes required to fill a vacancy within the branch's current listings. This involved searching the database for relevant prospects, calling to verify if they are still looking for work and whether the role is a suitable one for the client.

• Compliance
• Auditing
• CV Researching
• Income/Outbound calls
• Front Desk
• Contract Processing

Customer Service Level 3, English & Maths Skills for Life Level 2 - Customer Service (2022-09)

Adult Apprenticeship Customer Service Level 3 - Customer Service - Wolseley (2022-11 - 2023-06)

Customer Service Level 2, Health & Safety Level 1 and English Skills for life Level 1 - Customer Service (2015-01 - 2016-01)

ECDL - Computer Skills - Southwark College (2007-01 - 2007-01)

NVQ Lv2 Information Technology - Information Technology - Moonshot College Lewisham (1998-01 - 1998-01)

9 GCSEs - General Education (1997-01 - 1997-01)