Chantelle Farrell

A highly motivated, caring, reliable and amicable person who enjoys meeting others. Currently looking to start professional career as a British Sign Language interpreter, after dedicating the last five years to raising a family. Excellent empathy and communication skills from previous work as a carer. Strong organisational and IT skills from administrative background.

Support Worker - Sense - West Bromwich

(2016-09 - 2017-09)

• Listened and responded to people, using a range of communication skills to support understanding
• Promoted and supported people to take part in enjoyable, satisfying and purposeful activities
• Supported people with their health and well-being and personal care including continence requirements
• Supported behavioural needs, where necessary and independently followed any written plans and guidelines for each person

Senior Carer and Rota Scheduler - Gentle Hearts Community Care - Edgbaston

(2009-01 - 2011-12)

As above with the addition of:

• Responsibility for On Call duties - emergency contact out of hours
• Input and update Service User details onto database and organised carers workload

Carer - Gentle Hearts Community Care - Edgbaston

(2008-01 - 2009-12)

• Provided personal and practical care services for people with a range of illnesses and disabilities
• Assisted Service Users with getting up in morning, dressing, undressing, washing, bathing and toileting when necessary
• Helped Service Users with mobility problems and other physical disabilities, including incontinence and helped in use and care of aids and personal equipment
• Helped care for terminally ill Service Users
• Helped promotion of mental and physical activity of Service Users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation
• Made and changed beds, tidy rooms, light cleaning and empty commodes
• Laundered Service Users clothing

Administrative Assistant - Big Lottery Fund - Edgbaston

(2005-01 - 2008-12)

• Provided administrative support to the Awards for All team - dealing with funding applications
• Taking minutes during meetings with the board, which were then later typed and filed for easy access
• Operating office equipment (fax machine, photocopier) filing, processing forms and dealing with telephone and email enquiries

Admin Assistant - General Teaching Council for England - Birmingham City Centre

(2003-01 - 2005-12)

• Deal with telephone complaints and enquiries
• Draft and dispatch written correspondences
• Dealing with Newly Qualified Teachers and their achievements
• Sort and distribute mail
• Casework - processing
• Liaise with external bodies
• Trained new starters
• Co-ordinate accurate information and distribute to relevant managers and departments
• Handle unexpected tasks e.g. adapting to new databases and processes
• Contributed to development of new work procedures
• Contributed verbally to team's presentation

Sales Assistant - Brantano Footwear - Fort Shopping Park, Erdington

(2001-01 - 2002-12)

• Handling sales enquiries and general queries
• Stocktaking and stock checking
• Taking customer payments
• Assisting company promotions
• Answering the telephone
• Identify fraudulent behaviour that saved company's goods
• Personal effort yielded team high sales record

BA (Hons) - BSL/English Interpreting - University of Wolverhampton (2017-09)

Sutton Coldfield College (2002-09 - 2003-06)

GCSE - Handsworth Wood Girls' School (1997-09 - 2002-06)