Support Worker - Sense - West Bromwich
(2016-09 - 2017-09)
- Listened and responded to people, using a range of communication skills to support understanding
- Promoted and supported people to take part in enjoyable, satisfying and purposeful activities
- Supported people with their health and well-being and personal care including continence requirements
- Supported behavioural needs, where necessary and independently followed any written plans and guidelines for each person
Senior Carer and Rota Scheduler - Gentle Hearts Community Care - Edgbaston
(2009-01 - 2011-12)
As above with the addition of:
- Responsibility for On Call duties - emergency contact out of hours
- Input and update Service User details onto database and organised carers workload
Carer - Gentle Hearts Community Care - Edgbaston
(2008-01 - 2009-12)
- Provided personal and practical care services for people with a range of illnesses and disabilities
- Assisted Service Users with getting up in morning, dressing, undressing, washing, bathing and toileting when necessary
- Helped Service Users with mobility problems and other physical disabilities, including incontinence and helped in use and care of aids and personal equipment
- Helped care for terminally ill Service Users
- Helped promotion of mental and physical activity of Service Users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation
- Made and changed beds, tidy rooms, light cleaning and empty commodes
- Laundered Service Users clothing
Administrative Assistant - Big Lottery Fund - Edgbaston
(2005-01 - 2008-12)
- Provided administrative support to the Awards for All team - dealing with funding applications
- Taking minutes during meetings with the board, which were then later typed and filed for easy access
- Operating office equipment (fax machine, photocopier) filing, processing forms and dealing with telephone and email enquiries
Admin Assistant - General Teaching Council for England - Birmingham City Centre
(2003-01 - 2005-12)
- Deal with telephone complaints and enquiries
- Draft and dispatch written correspondences
- Dealing with Newly Qualified Teachers and their achievements
- Sort and distribute mail
- Casework - processing
- Liaise with external bodies
- Trained new starters
- Co-ordinate accurate information and distribute to relevant managers and departments
- Handle unexpected tasks e.g. adapting to new databases and processes
- Contributed to development of new work procedures
- Contributed verbally to team's presentation
Sales Assistant - Brantano Footwear - Fort Shopping Park, Erdington
(2001-01 - 2002-12)
- Handling sales enquiries and general queries
- Stocktaking and stock checking
- Taking customer payments
- Assisting company promotions
- Answering the telephone
- Identify fraudulent behaviour that saved company's goods
- Personal effort yielded team high sales record
