Chantelle Wood

Customer Service Adviser

Talent

59 Westdale Road, Pudsey, Leeds, LS28 7HSMember since August 24, 2026

Excellent communication and interpersonal skillsStrong organisational and multitasking abilitiesEmpathetic, patient, and professional when supporting othersMicrosoft Office (Word, Excel, Outlook)Comfortable learning new systemsExperienced in handling confidential informationAbility to remain calm under pressure and manage busy workloadsReliable team player with a proactive attitudeSkilled in complaint handling and problem resolution

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About

A well-presented, polite, and friendly individual with over 10 years of experience in customer-facing roles. I have excellent communication skills and enjoy interacting with a wide range of people, ensuring every customer or patient feels valued and listened to. I pride myself on providing a high standard of service, managing enquiries efficiently, and maintaining a calm and professional manner at all times.

I am organised, reliable, and confident using computer systems and managing a busy workload. I am now seeking a career change into a healthcare environment where I can use my people skills in a more hands-on and meaningful way. Having supported individuals with vulnerabilities, including caring for a grandparent with dementia and helping children with autism, I have developed empathy, patience, and an understanding of how to support people with care and respect.

I believe my professionalism, attention to detail, and compassionate nature make me well suited to a receptionist role within a doctor's surgery.

Experience

Customer Service Adviser - Direct Line Group

(2011-08)

Acting as the first point of contact for customers via phone and email, handling a wide range of enquiries and providing accurate information.
Building positive relationships with customers and maintaining a friendly, professional manner at all times.
Managing confidential customer information and resolving queries promptly and effectively.
Coordinating with other departments to ensure smooth service and timely resolution of issues.
Managing my workload efficiently, prioritising tasks, and meeting daily performance targets.
Coaching and supporting new team members on company procedures and customer service standards.
Updating and maintaining accurate records and processes to improve service delivery.
Handling complaints calmly and professionally, ensuring customer satisfaction.

Customer Service Apprenticeship - Synapse

(2010-01 - 2011-06)

Gained strong foundations in customer service and administration.
Assisted customers with enquiries, ensuring accurate and helpful responses.
Developed professional communication, organisational, and problem-solving skills.