Chanze Y

A highly versatile, methodical, and energetic professional with a dual background in Technical Field Engineering (Telecoms) and Complex Customer/Public Relations (Safeguarding, Mentoring, Sales). Possesses a proven track record of managing geographical territories independently and maintaining exceptional interpersonal relationships under pressure. Recently upskilled in AI prototyping and Digital IT (2025) to combine field-based engineering expertise with modern technological logic and automation.

Professional Development & AI Project Lead - Independent Technical Upskilling - Nottingham

(2021-11)

• AI Engineering: Developed a functional AI-assisted job matching application on Replit using Python and Gemini API to automate recruitment workflows.
• Digital Certification: Completed Level 2 Diploma in Digital and IT Skills (2025) to modernize problem-solving models and logic structures.
• Community Leadership: Actively contributed to local community initiatives and volunteer groups during a planned career break for family responsibilities.

Field Engineer (Copper) - Openreach BT - Nottingham

(2021-02 - 2021-10)

• Increased service performance by 6% through proactive testing and structured fault-finding.
• Executed installation and repair of copper broadband networks across residential and commercial premises.
• Performed high-level overhead cabling and pole work using full-body harness and fall-arrest systems.
• Maintained strict adherence to ISIS safety and quality standards in a fast-paced field environment.

Telecommunications (S.I.) Engineer - MJ Quinn - Nottingham

(2018-08 - 2019-12)

• Reduced network downtime by 20% through effective diagnostics and rapid fault resolution on live infrastructure.
• Supported DSLAM cabinet maintenance, line testing, and comprehensive site documentation.
• Conducted site-specific risk assessments to reinforce a safety-first culture for the team.

Logistics & Infrastructure Support - Robertson / Linsco / C4UK Ltd

(2016 - 2017)

• Managed vehicle inspections and customer negotiations with a 99.7% attendance rate.
• Ensured site safety and asbestos compliance as a Banksman in hazardous working zones.

Appropriate Adult (Safeguarding) - The Appropriate Adult Service - Nottingham

(2012-09 - 2016)

• Supported vulnerable adults and juveniles (10-16 years) in police custody in accordance with PACE Code C.
• Acted as a crucial liaison between detainees and police to ensure legal rights and health/well-being were protected.
• Completed complex legal paperwork and maintained confidentiality in high-pressure environments.

Schools Liaison / Outreach Worker - Shudokan Blackbelt Academy - Nottinghamshire

(2005-10 - 2011-08)

• Engaged at-risk youth for the 16-week NEET programme through presentations and direct mentoring.
• Successfully enrolled numerous students at risk of exclusion by building rapport and trust.

Meter Reader - Thames Water PLC - London

(1998-07 - 2004-05)

• Managed a large geographical territory, ensuring accurate data collection and face-to-face customer service.

Level 2 Diploma - Digital and IT Skills (2025)

Level 2 - Fabrication & Welding Engineering (2020)