Charisa Abrahams

First Class BA (Hons) International Business Management graduate from the University of Wolverhampton with strong customer service, communication, and efficient task(s) management across hospitality and receptionist roles. Nominated as a student representative in two years in college and first year of university and appointed as team leader for multiple group projects, demonstrating strong leadership, decision-making, and team management skills. Determined to pursue business & entrepreneurship in the long run and currently seeking a part-time job.

Commis Waitress - One Aldwych Charlie and the Chocolate Factory Afternoon Tea - London

(2022-08)

Food Runner - Ivy Market Grill - London

(2021-11 - 2022-06)

Waitress - AOK Kitchen - London

(2022-06 - 2022-07)

• Customer Service – ensuring that customers leave with the best experience.
• Leadership Skills – assisting colleagues and new employees in familiarising themselves with their roles and responsibilities.
• Listening and Communication – interacting with customers and colleagues.
• Demonstrating the ability to rapidly acquire new skills.

Internship - Financial Times - London

(2022-07 - 2022-07)

Through interviews with successful entrepreneurs and introduction to different attributes in business, a few fundamentals gathered from this internship included perseverance, visualisation, risk taking, and passion, which are necessary factors in becoming successful in the business industry.

Receptionist - Oikos Living Ltd Management - London

(2026-05 - 2026-08)

• Answered telephone and email enquiries and directed them appropriately.
• Assisted with administrative duties, filing, and maintaining records.
• Supported the day-to-day running of reception while delivering excellent customer service.

Receptionist - Community Care 1st Services - London

(2023-07 - 2024-08)

• Welcomed learners, trainers, and visitors, providing a professional first point of contact for the training centre.
• Managed telephone and email enquiries relating to first aid, safeguarding, food safety, Care Certificate, and other training courses.
• Scheduled training sessions, processed bookings, and maintained accurate learner records.
• Assisted with administrative tasks, including preparing training documentation, supporting DBS check enquiries, and maintaining confidential records in line with data protection requirements.

Childcare Assistant - Community Care 1st Services - London

(2024-09)

• Supervise and support children accompanying parents attending training courses, ensuring a safe and engaging environment.
• Organise age-appropriate activities while maintaining children's wellbeing and following safeguarding practices.
• Building positive relationships with children and parents through effective communication, patience, and professionalism.

Volunteer - The Beaver Centre Foodbank - London

(2021-07 - 2021-09)

• Assisted in sorting and the inspection of food donations to ensure safety and quality standards.
• Packed and distributed food parcels tailored to individual and family needs, including special dietary requirements.
• Split into several teams to label, organise and pack products.

BA (Hons) - International Business Management - University of Wolverhampton (2023-09 - 2026-06)

BTEC Level 3 - Business - New City College Redbridge (2021-09 - 2023-06)

GCSEs - General Education - St Edward's CofE Academy (2016-09 - 2021-06)