Charity Githui

Multilingual travel consultant with over 10 years of experience managing VIP business and leisure clients for major tourism companies. Skilled in interpreting Mandarin Chinese, with expertise in conveying cultural nuances, emotion, and intent. Proven track record as a sales representative in diverse industries, consistently exceeding targets and expanding business territories. Strong leadership in managing daily operations and fostering client relationships to drive sustained business growth.

Operations Manager - Hartman Fabric Limited - Nairobi

(2022-02)

• Communicate organizational needs and ensure clarity across departments.
• Oversee worker performance to meet productivity standards.
• Manage company accounts, including record-keeping and issuance of receipts.
• Allocate resources effectively and make critical business decisions.
• Set goals and targets, ensuring they are met within the stipulated time frame.
• Address staff concerns and foster a supportive work environment.
• Hire and onboard new employees as required.
• Serve as a problem solver for operational challenges and team dynamics.

Chinese Translator - Kenya Tours and Travel Agency - Nairobi

(2020-12 - 2022-01)

• Provided simultaneous translation for business negotiations, personal matters, and medical needs.
• Offered cultural insights to bridge communication gaps between parties from different backgrounds.
• Assisted law enforcement by translating conversations for witnesses, suspects, and persons of interest.

Sales Representative - Oppo - Nairobi

(2020-01 - 2020-10)

• Developed and presented sales pitches highlighting key product benefits to potential clients.
• Followed up with customers post-sale to ensure satisfaction and identify service needs.
• Expanded customer base, leading to increased product revenue and exceeding monthly sales targets.
• Implemented sales strategies that resulted in a notable increase in annual revenue.

Chinese Translator - Kenya China Tours and Travel - Nairobi

(2014-04 - 2019-12)

• Facilitated business communications between clients by providing precise and culturally aware translations.
• Translated legal documents accurately, ensuring compliance with official standards.
• Supported clients with personal, business, and medical concerns through expert translation services.

Tour Guide & Chinese Translator - LongRen Tours and Travels - Nairobi

(2012-07 - 2014-03)

• Led tours and provided detailed explanations of significant locations and attractions to enhance visitor experiences.
• Customized tour programs to suit the preferences of international clients.
• Established strong rapport with guests, creating memorable and positive experiences.

Advanced Level - Chinese Mandarin - Zhejiang Normal University (2010-01 - 2012-01)

Travel Software and Computer Applications - East African Utalii College (2009 - 2010)

KCSE Certificate - Sitoito Secondary School (2004 - 2007)