Charlene Drake

Someone with empathy who is dedicated to assisting others in reaching their full potential. In the past, I have worked with adults and children who have mental health issues and learning disabilities in a range of various settings. Numerous transferable skills, such adaptability and versatility, allow me to perform in a variety of environments and settings by reinforcing effective collaboration, successful teamwork, and strong communication abilities.

Teaching Assistant - Stratford-Upon-Avon - Stratford-Upon-Avon

(2024-03 - 2026-05)

• Assisting with lesson preparation, setting up classrooms, and gathering materials.
• Working with individual students or small groups, providing extra help with academic work, and offering encouragement.
• Helping to maintain a safe and orderly learning environment, supervising students during activities, and addressing behavioural issues.
• Assisting with record-keeping, grading assignments, and communicating with parents.
• Helping to adapt learning materials, providing feedback on student progress, and contributing to the overall curriculum.
• Assisting students with disabilities or those who need extra support in specific areas, like literacy or numeracy.
• Supervising students during school trips, extracurricular activities, and other events.

Cleaner - Mitie - Nottingham

(2020-06 - 2021-07)

• Cleaning the trams following duties and guidelines.
• Following COSHH regulations and procedures safe handling of cleaning products.
• Correct PPE worn protecting myself and members of the public.
• Always working safely when out and about in public domains.
• Interacting with members of the public assisting them with any queries behaving responsibly.
• Correct handling of cleaning products and storage.
• Disposing of waste accordingly.
• Working independently and with other team members.
• Using own initiative and working solo cleaning tram ticket stop points.
• Having knowledge of every tram location and each individual stop.
• Being flexible and adaptable to meet company requirements.

Warehouse Operative - Reckitt Benckiser - Nottingham

(2019-07 - 2019-10)

• Checking packaging on medication and that it is correctly sealed, and medications have not been tampered with and all boxes correctly sealed and packaged.
• Ensuring dates on medications were correct and not out of date in line with company's regulations and procedures.
• Operating machinery reaching daily targets.
• Being meticulous and following companies' guidelines and policies and procedures.
• Attending training on health and safety and correct handling of medications.

Warehouse Operative - Clamason Industrial Limited - Dudley, West Midlands

(2017-07 - 2019-07)

• Sorted, graded, weighed and inspected products and actively monitored production line completing targets set on CQS sheets per items per hour.
• Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.

Customer service advisor - UK Gas - Wolverhampton, WV2 4AG

(2016-02 - 2016-10)

• Handle customer enquiries over the telephone, online and in person.
• Provide support for customers having a basic knowledge of products and services.
• Building professional relationships with its customers.
• Assist the customers in making purchase decisions based on their needs/affordability.
• Communicating with other members of the team to actively give correct quotes and the correct details to its service engineers.

Senior Support Worker - Black country housing Association - Dudley, West Midlands

(2007-01 - 2016-01)

• Responsible in the general running of a small home occupied by 6 residents whom had moderate to severe learning difficulties assisting them with their emotional social, intellectual and physical needs.
• Completed documentation of the running of the home and liaising with the multi-disciplinary team such as nurses, doctors and many more.
• Devising risk assessments and ensuring staff members adhered to them, handling and administrating medication such as controlled drugs following prescriptions and guidelines.

BA - Criminology - Nottingham Trent University (2022)

Higher National Diploma - Science - Dudley College of Technology (2019)

NVQ Level 3 - Health and Social Care Level 3 - Dudley College of Technology (2017)

NVQ Level 2 - Health and Social Care Level 2 - Dudley College of Technology (2016)

NVQ Level 3 - Apprenticeship in Health and Social Care Working with Adults and Younger Children - Dudley College (2016)

Diploma of Higher Education - BTEC National Diploma in Health and Social Care Level 3 - Dudley College of Technology (2005)

NVQ Level 2 - Counselling Concepts Level 2 - Dudley College of Technology (2007)