Charlene Spiers
KYC/QC Associate
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About
A highly motivated and detail-oriented professional with over five years' experience in AML, KYC, and compliance within financial services, most recently at Barclays. Demonstrates strong analytical ability, risk awareness, and a thorough understanding of regulatory frameworks and financial crime prevention. Experienced in conducting due diligence, identifying potential fraud risks, and working within strict regulatory deadlines.
A confident communicator who collaborates effectively across teams and engages professionally with stakeholders at all levels. Following recent redundancy, now seeking an opportunity within the Civil Service, ideally in a forensic fraud, compliance, or administrative role, where strong investigative, organisational, and decision-making skills can contribute to protecting public funds and maintaining regulatory standards.
Experience
KYC/QC Associate - Barclays
(2021-08 - 2026-02)
- Conducted detailed KYC reviews and client due diligence, ensuring compliance with AML regulations and internal policies
- Assessed client risk profiles, identifying potential financial crime indicators and escalating concerns where appropriate
- Reviewed complex legal and financial documentation to verify client identity and legitimacy
- Completed periodic client reviews within strict regulatory deadlines
- Collaborated across departments to resolve complex cases and maintain service standards
- Produced reports and compiled data for senior stakeholders to support decision-making
- Supported continuous improvement by sharing best practices and enhancing team processes
- Acted as a Subject Matter Expert (SME) when required and provided coaching to colleagues
Customer Service Assistant (PPI Complaints) - Barclays
(2017-11 - 2020-09)
- Investigated and resolved PPI complaints in line with FCA regulations and strict timelines
- Managed complex casework, using multiple systems to gather and analyse information
- Produced clear written responses balancing customer outcomes and regulatory compliance
- Maintained high standards of customer service in a regulated environment
Customer Service Assistant - DHL
(2016-01 - 2017-07)
- Coordinated delivery operations and liaised with drivers and internal teams
- Managed customer queries, delivery schedules, and issue resolution
- Compiled KPI reports and presented data to management
- Developed strong organisational and communication skills in a fast-paced environment
Senior Stylist / Receptionist - Perfections Hair & Beauty
(2006-02 - 2013-07)
- Delivered high-quality customer service and managed client appointments
- Maintained accurate records, handled payments, and ensured compliance with hygiene regulations
- Built strong client relationships and developed communication and interpersonal skills
Till Operator (Seasonal) - Marks & Spencer
(2005-10 - 2006-01)
- Provided customer service in a high-volume retail environment
- Processed transactions and handled returns efficiently
Education
NVQ Level 1, 2 & 3 - Hairdressing - NEETA Training Ltd
Business Administration, Health & Safety, First Aid - North East Chamber of Commerce
