Charlene Spiers

A highly motivated and detail-oriented professional with over five years' experience in AML, KYC, and compliance within financial services, most recently at Barclays. Demonstrates strong analytical ability, risk awareness, and a thorough understanding of regulatory frameworks and financial crime prevention. Experienced in conducting due diligence, identifying potential fraud risks, and working within strict regulatory deadlines.

A confident communicator who collaborates effectively across teams and engages professionally with stakeholders at all levels. Following recent redundancy, now seeking an opportunity within the Civil Service, ideally in a forensic fraud, compliance, or administrative role, where strong investigative, organisational, and decision-making skills can contribute to protecting public funds and maintaining regulatory standards.

KYC/QC Associate - Barclays

(2021-08 - 2026-02)

• Conducted detailed KYC reviews and client due diligence, ensuring compliance with AML regulations and internal policies
• Assessed client risk profiles, identifying potential financial crime indicators and escalating concerns where appropriate
• Reviewed complex legal and financial documentation to verify client identity and legitimacy
• Completed periodic client reviews within strict regulatory deadlines
• Collaborated across departments to resolve complex cases and maintain service standards
• Produced reports and compiled data for senior stakeholders to support decision-making
• Supported continuous improvement by sharing best practices and enhancing team processes
• Acted as a Subject Matter Expert (SME) when required and provided coaching to colleagues

Customer Service Assistant (PPI Complaints) - Barclays

(2017-11 - 2020-09)

• Investigated and resolved PPI complaints in line with FCA regulations and strict timelines
• Managed complex casework, using multiple systems to gather and analyse information
• Produced clear written responses balancing customer outcomes and regulatory compliance
• Maintained high standards of customer service in a regulated environment

Customer Service Assistant - DHL

(2016-01 - 2017-07)

• Coordinated delivery operations and liaised with drivers and internal teams
• Managed customer queries, delivery schedules, and issue resolution
• Compiled KPI reports and presented data to management
• Developed strong organisational and communication skills in a fast-paced environment

Senior Stylist / Receptionist - Perfections Hair & Beauty

(2006-02 - 2013-07)

• Delivered high-quality customer service and managed client appointments
• Maintained accurate records, handled payments, and ensured compliance with hygiene regulations
• Built strong client relationships and developed communication and interpersonal skills

Till Operator (Seasonal) - Marks & Spencer

(2005-10 - 2006-01)

• Provided customer service in a high-volume retail environment
• Processed transactions and handled returns efficiently

NVQ Level 1, 2 & 3 - Hairdressing - NEETA Training Ltd

Business Administration, Health & Safety, First Aid - North East Chamber of Commerce