Charles Lawton

Friendly and motivated professional with refined communication and interpersonal skills. Proven experience in team management, exceeding customer expectations by creating a welcoming atmosphere and engaging with customers to understand their needs. Easily adaptable and keen to build strong relations with colleagues, ensuring seamless adaptation to new working environments and meaningful contributions to a team. Currently a Master’s student at the University of Bristol, graduating in 2026.

National Trust May. 2025 – Present

Food and Beverage Team Leader Ilam, Staffordshire

• Promoted to a leadership role, with new responsibilities involving managing staff, delegating tasks and ensuring smooth customer-facing operations in a high-volume environment.
• Managed the outlet during our most successful summer of operations to date, ensuring staffing levels were adequate, stock was maintained as well as friendly and efficient customer service.
• Focused on delivering excellent customer service and encouraging repeat visits to the property. 
• Acted as first point of contact for resolving customer queries and complaints, resolving issues promptly and maintaining high satisfaction levels. 
• Contributed to staff training and development, fostering a friendly environment with other team members.
• Regularly handled cashing-up, stock ordering, liaising with colleagues across the country to resolve issues as well as day-to-day business operations.

Food and Beverage Team Member Ilam, Staffordshire

• Joined the Trust alongside the establishment of a new business venture to ensure its success.
• Established efficient operational procedures and took accountability for stock management.
• Consistently sought new ways to go above and beyond job requirements and exceed customer and manager expectations.
• Enhanced customer service and upselling skills in a fast-paced environment.

Vaccine Administrator Derby, Derbyshire

• Supported national vaccine effort during the pandemic by providing administrative assistance to ensure accurate record management.
• Demonstrated professionalism, confidentiality and empathy in patient-facing interactions.

Kiosk Assistant Ilam, Staffordshire

• Supported the operations of a busy food and beverage outlet in a popular tourist attraction.
• Managed vendor services to ensure appropriate levels of product.

Kitchen Assistant Ashbourne, Derbyshire

University of Bristol Sep. 2025 – Sep. 2026

Master of Science: International Relations Bristol, UK

University of Maryland (Study Abroad) Aug. 2023 – May. 2024

Bachelor of Science: Politics and International Relations with Study Abroad College Park MD, USA

University of Bristol Sep. 2021 – Jun. 2025 

Bachelor of Science: Politics and International Relations with Study Abroad Bristol, UK

Queen Elizabeth’s Grammar School Sep. 2017 – Jun. 2021 

A Levels & GCSEs Ashbourne, UK