Charley Peters

I am a well organised, self-motivated individual with strong communication and administrative skills. I take pride in delivering accurate, efficient work and always maintaining a professional approach. I am a qualified Customer Service Advisor and enjoy all challenges that come towards me.

I am an enthusiastic, positive individual that can comfortably work independently or as part of a team. I have great organisational skills, with a strong administration background and I am always keen to expand my knowledge and take on new responsibilities and opportunities to better myself. I bring a positive proactive attitude to my work and adapt well to new processes and challenges.

I am a reliable individual that always gives 100% with honesty, integrity and dedication.

Travel trade Advisor - YHA

(2023-09)

• Making bookings for travel agents.
• Dealing with amendments, cancellations, and day to day enquiries.
• Raising invoices for customers.
• Dealing with customers over the phone, email, and webchat.
• Use of different computer programs, such as Excel, Word, multiple booking systems, Outlook, payment systems, etc.

Customer service advisor - YHA

(2022-08 - 2023-09)

• Delivering an exceptional customer service to family and individuals from an initial enquiry to making a booking and taking payment.
• Dealing with customers over the phone, email and via webchat.
• Always willing to work as part of a team and help others.
• Ensuring weekly targets and expectations are met.
• Being able to manage the pressure of busy work loads and prioritise certain tasks.
• Dealing with amendments, cancellations, day to day enquiries and complaints handling.

Store Assistant - Home Bargains

(2022-01 - 2022-08)

• Cash Handling.
• Store duties including stock replenishment.
• Providing excellent customer service.
• Helping to maintain store standards.

Customer Service Advisor - Land Rover

(2018-09 - 2021-12)

• Delivering an outstanding customer motoring experience through honesty and trust.
• Dealing with customers over the phone, email and in person.
• Raising customer invoices from their visit at Land Rover Chesterfield.
• Filing and other general administration.
• Organising the ordering of parts using item codes and part numbers.
• Part / service enquiries and quotes.
• End of the day banking ensuring all payments have been taken.
• Delivering an excellent and reliable customer service from service bookings, dealing with the customer on the day of service and follow up enquiries.
• Up to date with all administration programmes including word, excel and company operating systems.
• Being organised and motivated to hit monthly targets for example monthly plan and customer satisfaction surveys.

Part Time Supervisor - Infinities

(2017-01 - 2018-07)

• Delivering good and reliable customer service.
• Developing and training staff members.
• Opening and closing the store.
• Cash Handling.
• Making commercial decisions to drive footfall into the shop.
• Merchandising skills.
• Checking company updates to see any live promotions and informing team members.

Diploma - Level 3 Creative Media (TV&Film) - Chesterfield College (2015-01 - 2017-01)

Hasland Hall Community School (2010-01 - 2015-01)