Hearing Wellness Advisor - Boots Hearing Care
(2022-05)
- Performing hearing related tests
- Fitting and assisting customers with hearing aid maintenance, servicing, adjustments and fine tuning where required
- Implementing otoscopy procedures and wax removal through Micro Suction Processing orders for new and repaired hearing aids and liaising with suppliers
- Daily management and courtesy calls to customers
- Training and mentoring staff
- BSHAA member
Housewife/Homemaker
(2015-04 - 2022-05)
- Managed household budgets
- Organised and processed bill payments
- Undertook procurement of all general and household supplies
Membership Helpline Advisor (Temporary/Maternity Cover) - Coeliac Society
(2014-10 - 2015-04)
- Ensured delivery of all services to members and supporters including processing cheque and credit card fee payments and donations
- Played a key role within the Membership Helpline Team to maintain a high-quality service in the provision of appropriate information and advice on a range of enquiries received
- Processed and updated CRM database; including donations, orders, change of details and information enquiries
Housewife/Homemaker
(2007-04 - 2014-09)
- Managed household budgets
- Organised and processed bill payments
- Undertook procurement of all general and household supplies
Personal Health Adviser - Bupa
(2006-09 - 2007-03)
- Made outbound and received inbound calls from existing and prospective customers, ensuring service levels were achieved and minimum customer expectations were met at all times
- Used solution/consultative selling approach to provide the most appropriate recommendations for prospective customers
- General office administration including generating letters, forms, and documentation
Auditor - PRG Schultz
(2004-11 - 2005-12)
- Reviewed client documentation and accounting data to identify errors and omissions to determine whether claims should be submitted to the supplier on behalf of the Client and pursued any such claims to the satisfaction of the Client
- Reviewed disbursement transactions and related supporting data to identify and recover various forms of overpayment and under-deductions to suppliers
- Used proprietary software and proven auditing techniques to review accounts payable and procurement databases
- Reviewed invoices, purchase orders, buyer correspondence and shipping/receiving documents to identify lost profits due to overpayments or under-deductions
- Assisted clients in improving their processes and reduce costs
Personal Banker (Temporary) - Barclays Bank
(2004-06 - 2004-09)
- Advised customers with regards to savings & investment opportunities
- Processed and verified account opening and loan processing documents, ensuring compliance with KYC and money laundering regulations
- Dealt with customer queries and complaints
- Maintained internal logs and figure reporting
Pharmacy Assistant - Tesco Stores Ltd
(1995-11 - 2005-11)
- Advised on suitable treatments and medication following discussion and analyses of ailments
- Processed prescriptions and dispensed medications
- Dealt with customer queries and complaints
- Maintained customer database and undertook general administrative duties such as filing, faxing etc.
