Charlie Key

Multi-utility construction professional with over five years' experience progressing from Office Administrator to Project Coordinator and Operations Site Manager. Experienced in delivering LP gas, LV electricity and water infrastructure across multiple residential developments, coordinating programmes, subcontractors, direct labour, materials, costs, RAMS and contract variations (CVR's). Proven ability to manage concurrent projects, maintain client relationships and lead safe, efficient site delivery.

Multi-Utility Operations Site Manager at Last Mile (2025-06 – 2026-08)

Career progression: Office Administrator → Multi-Utility Project Coordinator → Operations Site Manager

• Managed the on-site delivery of multi-utility works across 5+ concurrent residential new-build projects in Oxfordshire region, including complex, multi-phase projects
• Managed the delivery of LP gas, LV electricity and water mains and service connections, ensuring works were delivered safely, efficiently and in accordance with programme requirements
• Led four Last Mile operatives and coordinated specialist subcontractors, allocating labour and resources across the project portfolio
• Maintained relationships with more than 10 client organizations, working closely with developers and Site Managers to resolve constraints and protect delivery timescales
• Worked across a portfolio of multi-million-pound developments, with responsibility for the utility work package and associated on-site delivery
• Produced and reviewed Work Instructions, Risk Assessments, Method Statements (RAMS) and energization documentation for site activities
• Coordinated materials, resources and labour requirements to support planned works and minimise delays
• Monitored costs associated with the utility works and identified opportunities for cost-effective material procurement and utilization
• Raised and managed Contract Variation Requests (CVRs) where changes to scope or additional works were identified
• Provided operational leadership to site teams and subcontractors, ensuring compliance with health & safety, quality, programme and client requirements

Multi-Utility Project Coordinator at Last Mile (2021-12 – 2025-06)

• Coordinated multiple concurrent multi-utility projects covering gas, water and LV electrical infrastructure for residential new-build developments
• Liaised with clients, Site Managers, subcontractors and internal departments to coordinate works, resources and project requirements
• Produced Work Instructions, RAMS and authorized energisation documents using internal systems including Solution Domain, BORIS, Focal Point, Excel, Outlook & Word
• Coordinated materials, upcoming works and site resources with UKPS Site Managers and the Scheduling department
• Monitored project budgets and costs and raised Contract Variations were required
• Coordinated with technical and scheduling teams to ensure works were appropriately planned and completion information was accurate and timely
• Managed competing priorities across multiple projects while maintaining client communication and programme deadlines

Office Administrator at Last Mile (2021-07 – 2021-12)

• Managed material purchasing and purchase orders using Focal Point, liaising with approved suppliers and internal teams
• Coordinated material requirements, lead times and deliveries across multiple projects
• Maintained Excel-based project and purchasing records and ensured information was accurate and up to date
• Liaised with Site Managers regarding material requirements and upcoming works
• Managed competing priorities and urgent requests while maintaining daily deadlines

Customer Support Advisor / Social Media Assistant at Ecotricity (2020-01 – 2021-07)

• Managed customer enquiries across telephone, email and social media channels
• Resolved complaints, escalations and Ombudsman cases while maintaining professional customer relationships
• Managed company social media channels including Facebook, X/Twitter and Trustpilot
• Used SAP system to process meter readings, billing and customer account information
• Negotiated affordable repayment arrangements and handled sensitive customer situations

Various Roles at Various (2017 – 2020)

NVQ Level 2 in Heating and Ventilation – Gloucestershire College (2017-09 – 2019-06)

NVQ Level 2 in Plumbing Studies – Swindon College (2016-09 – 2017-06)

GCSE in English – Isambard Community School (2011-09 – 2016-06)

GCSE in Mathematics – Isambard Community School (2011-09 – 2016-06)

GCSE in Business and Economics – Isambard Community School (2011-09 – 2016-06)

GCSE in ICT – Isambard Community School (2011-09 – 2016-06)

GCSE in Science – Isambard Community School (2011-09 – 2016-06)

NVQ in Spanish – Isambard Community School (2011-09 – 2016-06)