Charlie Key

Multi-Utility Operations Site Manager at Last Mile (2025-06 – 2026-08)

Career progression: Office Administrator → Multi-Utility Project Coordinator → Operations Site Manager

Managed the on-site delivery of multi-utility works across 5+ concurrent residential new-build projects in Oxfordshire region, including complex, multi-phase projects
Managed the delivery of LP gas, LV electricity and water mains and service connections, ensuring works were delivered safely, efficiently and in accordance with programme requirements
Led four Last Mile operatives and coordinated specialist subcontractors, allocating labour and resources across the project portfolio
Maintained relationships with more than 10 client organizations, working closely with developers and Site Managers to resolve constraints and protect delivery timescales
Worked across a portfolio of multi-million-pound developments, with responsibility for the utility work package and associated on-site delivery
Produced and reviewed Work Instructions, Risk Assessments, Method Statements (RAMS) and energization documentation for site activities
Coordinated materials, resources and labour requirements to support planned works and minimise delays
Monitored costs associated with the utility works and identified opportunities for cost-effective material procurement and utilization
Raised and managed Contract Variation Requests (CVRs) where changes to scope or additional works were identified
Provided operational leadership to site teams and subcontractors, ensuring compliance with health & safety, quality, programme and client requirements

Multi-Utility Project Coordinator at Last Mile (2021-12 – 2025-06)

Coordinated multiple concurrent multi-utility projects covering gas, water and LV electrical infrastructure for residential new-build developments
Liaised with clients, Site Managers, subcontractors and internal departments to coordinate works, resources and project requirements
Produced Work Instructions, RAMS and authorized energisation documents using internal systems including Solution Domain, BORIS, Focal Point, Excel, Outlook & Word
Coordinated materials, upcoming works and site resources with UKPS Site Managers and the Scheduling department
Monitored project budgets and costs and raised Contract Variations were required
Coordinated with technical and scheduling teams to ensure works were appropriately planned and completion information was accurate and timely
Managed competing priorities across multiple projects while maintaining client communication and programme deadlines

Office Administrator at Last Mile (2021-07 – 2021-12)

Managed material purchasing and purchase orders using Focal Point, liaising with approved suppliers and internal teams
Coordinated material requirements, lead times and deliveries across multiple projects
Maintained Excel-based project and purchasing records and ensured information was accurate and up to date
Liaised with Site Managers regarding material requirements and upcoming works
Managed competing priorities and urgent requests while maintaining daily deadlines

Customer Support Advisor / Social Media Assistant at Ecotricity (2020-01 – 2021-07)

Managed customer enquiries across telephone, email and social media channels
Resolved complaints, escalations and Ombudsman cases while maintaining professional customer relationships
Managed company social media channels including Facebook, X/Twitter and Trustpilot
Used SAP system to process meter readings, billing and customer account information
Negotiated affordable repayment arrangements and handled sensitive customer situations

Various Roles at Various (2017 – 2020)

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