Mortgage Case Manager at MAB (2025-03 – Present)
- Managed mortgage applications from submission to completion, ensuring timely and accurate processing.
- Liaised daily with clients, lenders, solicitors, and estate agents to facilitate communication and expedite transactions.
- Deliver excellent customer service in a fast-paced environment.
- Maintained accurate CRM records and monitored application pipelines to track progress and identify potential delays.
Mortgage Case Manager at Mojo Mortgages (2024-05 – 2025-02)
- Managed mortgage applications and complex lending scenarios.
- Processed supporting documentation with high accuracy.
- Supported customers throughout the application process.
Mortgage Case Manager at Strike FS (2023-05 – 2024-05)
- Processed mortgage applications and updated internal systems.
- Liaised with lenders, solicitors, and clients to progress cases.
- Resolved customer queries and supported administration tasks.
Mortgage Case Manager at MAB (2019-10 – 2023-05)
- Managed mortgage applications from enquiry to completion, ensuring timely processing and compliance with regulatory standards.
- Liaised with clients, lenders, and solicitors to facilitate efficient case progression and resolve potential issues.
- Maintained accurate records and updated CRM systems daily.
- Supported customers with complex mortgage enquiries and documentation, providing expert guidance to streamline the application process.
- Progressed from Mortgage Case Manager to Senior Case Manager
Administrator at Fleet Support (2015-11 – 2019-05)
- Provided administration support within a busy office environment.
- Managed calls, emails, filing systems, and appointment requests.
- Assisted with budgeting, reporting, and customer enquiries.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
