Charlotte Fussey

A compassionate, reliable, and highly motivated individual with a genuine lifelong passion for animal welfare. Currently volunteering with the National Animal Welfare Trust, supporting the daily operations of a charity shop that raises vital funds for animal care.

Bringing over three years of experience in fast-paced environments, I have developed strong teamwork, organisation, and communication skills, alongside the ability to remain calm under pressure and adapt quickly. I am now seeking a full-time role within animal care, where I can contribute to the wellbeing of animals while continuing to learn and grow within the field.

Supervisor at Pandora (June 2024 - January 2026)

• Supported and supervised daily store operations to ensure smooth running of the shop floor
• Led by example to always deliver excellent customer service
• Assisted with training and supporting new and existing team members
• Helped motivate the team to achieve sales targets and KPIs
• Handled customer queries and complaints professionally and efficiently
• Supported stock management, opening/closing duties, and visual merchandising
• Built strong relationships with regular customers to encourage repeat business

Sales Assistant at Pandora (October 2022 - June 2024)

• Provided friendly, approachable customer service in a busy retail environment
• Built strong relationships with customers to encourage repeat business
• Promoted offers and upsold products to meet and exceed targets
• Maintained high visual merchandising and stock standards
• Worked closely with the team to ensure a positive shopping experience

Volunteer – Charity Shop (onsite) at National Animal Welfare Trust ( April 2026 – Present)

• Supporting the daily running of a charity shop raising funds for an animal rescue and care
• Assisting with sorting, organising, and displaying donated items to maximise sales
• Providing friendly and approachable customer service to visitors and supporters
• Maintaining a clean, safe, and organised environment
• Working as part of a team to ensure smooth day-to-day operations
• Demonstrating commitment to animal welfare through consistent volunteering

BTEC Level 3 Business Diploma – West Herts College ( September 2022 - April 2024)

5 GCSEs, grade 4-5 in Maths, English, and Science – The Marlborough Science Academy ( September 2017 - June 2022)