Befriender at Rethink (2026-03 – Present)
- Built strong one-to-one relationships through regular communication, demonstrating excellent interpersonal skills.
- Used active listening to understand individual needs and respond appropriately.
- Adapted communication style to suit different individuals.
- Maintained professionalism, reliability, and confidentiality at all times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bar Staff at Hap Solution (2024-07 – 2025-07)
- Delivered customer service in a high-volume bar serving 50–70 customers per shift, delivering a positive customer experience.
- Coordinated with a team of 20 colleagues to ensure smooth service and clear communication with all customers.
- Resolved on-the-spot customer and service issues quickly while upholding professionalism during busy evening shifts, which lasted around 3-4 hours.
Work Placement at Pear Chemist (2023-01 – 2023-07)
- Co-ordinated staff with daily operations and patient/customer interactions.
- Developed communication, interpersonal, and teamwork skills while interacting with 20–35 customers daily and collaborating with a team of 5 staff members.
- Managed 100+ confidential patient records, Ensuring strict compliance with privacy regulations.
- Prioritised and completed daily tasks under time pressure, managing multiple prescription orders and customer queries.
Team Member at Smoothie Medic (2021-09 – 2022-04)
- Collaborated with a team of 4–5 staff to deliver 50+ smoothies per day, ensuring smooth operations and high customer satisfaction.
- Coordinated daily prep and service tasks, supporting colleagues to meet strict lunchtime rush targets.
- Maintained 100% compliance with hygiene and quality standards by following SOPs during daily operations.
