Charlotte Brooks

Dedicated and approachable education support professional with over 10 years' experience in school administration, reception duties, and youth engagement. I can confidently deliver outstanding front-of-house service, managing diaries, handling sensitive enquiries, and maintaining accurate records in fast-paced environments. Seeking to leverage strong organisational and interpersonal skills in reception/front-of-house or school administration roles.

Teaching Assistant - Barnehurst Primary School - Kent

(2016-09)

• Preparing subject relevant class room materials and resources, ensuring that the students have access to everything they need during lessons.
• Covered the main reception front desk during busy periods, greeted parents, signed in contractors and answered telephone and email queries on behalf of the admin team.
• Maintained the midday supervisor rota and room bookings, finding cover for during busy periods and ensuring that all relevant areas of the school are adequately staffed.
• Regularly updated the school attendance system, chasing late marks and fixing filing errors.
• Keeping track of the online payment system for trips and contacting parents to ensure field trip collections are up to date.
• Organising the facilities in preparation for parents' evenings, providing badges, sign-in sheets, tea stations and welcoming/directing guests during the events.

SNAP Group Volunteer - Sidcup Youth Centre - Sidcup

(2014-08 - 2017-08)

• Worked with students who had special needs at the centre, organising the space for relevant activities.
• Ensured that the children were adequately stimulated, had appropriate social interaction and a range of activities to keep them entertained.
• Provided children with new experiences, exposing them to new sensory stimulation, while adequately safeguarding them.
• Ensuring that children have a safe space to open up and to express feelings without having to worry about being judged.

Level 1 & 2 Children and Young People Workforce - Children and Young People Workforce - City & Guilds (2015-09 - 2017-01)

GCSE - English (C) & Maths (C) - Erith School (2012-09 - 2014-06)