Charlotte Duberry

Manager of Operations

Talent

LondonMember since July 31, 2026

SQLPythonTableauPower BIData cleaningData analysisData visualisationJavaScriptHTMLCSSReactGitGitHubSpreadsheet softwareExcelGoogle SheetsPandasMatplotlibSeabornCommunicationAnalytical thinkingProblem-solvingLogical thinkingCuriosityAttention to detailCollaborationAdaptabilityEager to learnSEOUX writing

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SQLPythonTableauPower BIData cleaning

About

Background in digital and eCommerce environments, with a strong interest in data developed through working with customer behaviour, product information, and performance metrics. This provided a solid understanding of how data informs decisions, improves user experience, and supports business goals. Completed an intensive Data Technician Bootcamp with LeepTalent, gaining hands-on experience in data analysis, Excel, SQL, Python, data cleaning, and data visualisation using Power BI and Tableau.

Developed practical skills in transforming, analysing, and presenting data to uncover insights and support decision-making. Looking to begin a career as a Data Analyst, applying analytical thinking, attention to detail, and a combination of business experience and technical skills to solve real-world problems while continuing to grow as a data professional.

Experience

Manager of Operations - Minus8Cosmetics - London

(2016-08)

Developed and managed an e-commerce store, optimising product listings and using performance insights to achieve over 70,000 sales. Used site analytics and customer behaviour data to refine page content and improve product visibility. Researched and sourced new inventory based on trend analysis and conversion data.

Designed and implemented SEO-optimised product pages using clear structure and accessible layout principles. Maintained strong customer relationships through effective support and consistent brand presentation. Built and maintained relationships with wholesalers while ensuring product quality assurance.

Contributed to 70,000+ online product sales through effective e-commerce management and optimisation.
Maintained a 99%+ positive customer feedback rating by consistently delivering excellent customer service and resolving enquiries efficiently.

Optical assistant - Vision Care for Homeless People - London

(2016-04 - 2019-03)

Welcomed clients and assisted with completing contact forms.
Supported the optician with aftercare by noting results and discussing glasses options with clients.
Handled complaints calmly and efficiently, ensuring a professional and compassionate service.
Audited and reorganised filing systems to improve record accuracy and workflow efficiency.

Content Writer - Freelancer - London

(2013-01 - 2016-03)

Wrote long-form SEO articles, website content, and eBooks based on detailed briefs and topic-related keywords.
Created clear, engaging product descriptions aligned with brand tone and target audience.
Proofread and edited content with precision to maintain consistency and quality.

Telesales Agent - CCA International - London

(2008-12 - 2009-04)

Worked as a sales representative on their BT Vision campaign.
Contacted customers due for broadband renewals, tailoring plans to individual usage.
Sold BT Vision packages by identifying customer preferences and recommending suitable options.