Charlotte Chi

Providing empathetic, non-judgmental emotional support to individuals experiencing distress and mental health difficulties. Applying active listening, appropriate boundaries, and signposting within a helpline setting. Strengthened skills and was trained in crisis-sensitive communication, emotional containment, and safeguarding awareness

SANEline Volunteer - SANE - London/Remote

(2026-01)

• Providing empathetic, non-judgmental emotional support to individuals experiencing distress and mental health difficulties.
• Applying active listening, appropriate boundaries, and signposting within a helpline setting.
• Strengthened skills and was trained in crisis-sensitive communication, emotional containment, and safeguarding awareness

Psychiatry & Psychology Intern - Tri-Service General Hospital - Taipei, Taiwan

(2024-05 - 2024-09)

• Conducted psychological assessments and multidisciplinary discussions under consultant supervision (mood, anxiety, and cognitive screenings).
• Facilitated group therapy sessions for adolescents and adults, applying Yalom's group psychotherapy principles → supported patient progress and improved engagement.
• Assisted with outpatient psychiatric assessments and initial intake interviews → contributed to diagnostic formulation and treatment planning.
• Reflected on systemic patterns of family engagement and therapeutic change — informing ongoing interest in family psychotherapy research.
• Supported early developmental interventions for children → promoted social, emotional, and behavioural skills.
• Observed variations in family engagement and reflected on systemic factors influencing treatment adherence and emotional outcomes.
• Observed and contributed to multidisciplinary ward rounds, collaborating with psychiatrists, psychologists, and nurses.

Volunteer Assistant - Good Friend Mission Youth Centre - Taipei, Taiwan

(2023-07 - 2025-09)

• Provided one-to-one emotional support for children and adolescents facing anxiety, depression, and behavioural difficulties.
• Engaged in reflective listening to promote trust and containment within high-stress family contexts.
• Collaborated with programme staff to identify cases requiring additional clinical or educational referral.
• Assisted in weekly drama therapy sessions → built trust and encouraged self-expression among at-risk children and adolescents.
• Shadowed and participated in creative drama therapy interventions → enhanced engagement for resistant young people.
• Coordinated field trips and supervised activities → promoted independence and wellbeing in participants with ASD, ADHD, MDD, and bipolar disorder.
• Produced weekly progress reports for staff → contributed to case monitoring and individualised care planning.

Welfare Mentor - Durham University Taiwanese Society

(2023-01 - 2025-12)

• Reached out periodically to mentees to monitor wellbeing and arranged support meetings.
• Helped students manage stress, transitions, and academic demands → improved peer wellbeing and engagement.
• Signposted students to professional support when necessary, showing safeguarding awareness.

Assistant Leader & Translator - Dale Carnegie Training - Shanghai & Taipei

(2018-01 - 2020-12)

• Co-facilitated leadership and communication workshops for adolescents and young adults.
• Acted as simultaneous translator (Japanese ⇄ Chinese ⇄ English) → supported inclusivity and communication.
• Assisted children with diverse needs, including introverted youth, autism, and ODD → adapted facilitation style to encourage participation.
• Led group activities and collected feedback → strengthened engagement and group outcomes.

MSc - Child and Adolescent Mental Health - University College London (2025-09 - 2026-09)

BSc - Psychology - Durham University (2022-09 - 2025-07)