Charlotte Fletcher

Dedicated and customer-focused professional with 18 years of experience in the hair industry, including extensive managerial responsibility. Proven ability to lead teams, deliver exceptional customer service, manage daily operations, and build strong client relationships. A passionate padel enthusiast with a genuine love for the sport and a strong understanding of club culture and member expectations.

Motivated to bring leadership, energy, and enthusiasm to an Events Manager role within a dynamic padel club environment.

Member of staff - Patron barbershop - 3 delamere street, winsford CW7 2LX

(2018-05)

Member of staff since the business opened, helped build a strong and reputable business and clientele leading to us being a multi awarding winning barbershop.

• Manage a high volume of daily client bookings through an online system.
• Handle payments, manage daily financial records.
• Contribute to social media presence and ideas towards business growth.
• Helped Training any new staff junior staff members to a high standard.

Shop manager - Jagged edge barbers (multiple shop company) - Manchester fort shopping park

(2017-06 - 2018-04)

• Overlooked all daily running of the shop including staff rotas.
• Weekly conference calls with other site managers and business owner.
• In charge of daily/weekly/monthly financial records and banking for the company.
• Overlooked all staff, Interviewed and trained new staff to shop standard.

Hair Stylist - Hair Salon

• Provided personalised consultations and services to clients
• Built and maintained a loyal client base
• Contributed to team targets and salon revenue growth
• Supported junior team members with guidance and training.