Charlotte Hipwell

I am a highly organised, versatile, and reliable professional with extensive experience across administration, customer service, care, and sports therapy. I excel at managing multiple priorities, working independently or as part of a team, and maintaining a high standard of accuracy and efficiency under pressure.

I have a strong background in office administration, including accounts management, invoicing, payroll, database maintenance, and general office duties, with advanced proficiency in Microsoft Office, Sage, and Salesforce systems. My customer service experience spans face-to-face, telephone, and online interactions, where I have consistently provided professional support, resolved queries, and promoted products effectively.

In addition, I hold professional qualifications in sports therapy, sports massage, and trauma management, with expertise in rehabilitation, injury assessment, and kinesiology taping.

I have significant experience in care and support roles, providing personal care, mobility assistance, and emotional support while maintaining the highest standards of safeguarding and resident welfare.

I am confident, proactive, and adaptable, with excellent communication, time management, and organisational skills, enabling me to deliver results in dynamic and challenging environments