Charlotte Leigh

Final-year Japanese Studies student at Newcastle University graduating in 2026, with fluent English and advanced Japanese language skills developed through university study and a year abroad in Japan (2024–25). Highly organised and detail-focused, with over six years of experience in fast-paced customer-facing environments requiring accuracy, teamwork, and meeting deadlines. Strong communication skills, adaptability, and confidence working with digital systems, data handling, and multilingual content.

Catering Department Supervisor at York Maze (2018-10 – 2024-12)

Promoted to Supervisor with responsibility for staff coordination, rota management, and operational oversight in a fast-paced catering environment.

• Promoted to Supervisor with responsibility for staff coordination and rota management
• Maintained accurate records, stock control, and daily operational checks
• Trained new team members and ensured procedures were followed correctly
• Worked efficiently under pressure to meet deadlines during peak periods
• Managed multiple tasks while maintaining high service standards
• Demonstrated leadership, reliability, and teamwork

Retail Assistant at River Island (2018-11 – 2020-07)

Delivered high-quality customer service in a busy retail environment with accurate transaction processing.

• Delivered high-quality customer service in a busy retail environment
• Processed transactions, returns, and stock deliveries accurately
• Resolved customer queries and complaints professionally
• Worked effectively within a fast-paced team environment

Covid-19 Test Assistant at Blue Arrow (2020-07 – 2021-09)

Provided customer guidance in high-pressure and sensitive environments while maintaining accuracy in processing large customer volumes.

• Provided clear customer guidance in high-pressure and sensitive environments
• Maintained accuracy and attention to detail while processing large numbers of customers
• Delivered calm and reassuring customer service during stressful situations

BA in Japanese Studies – Newcastle University (2022-09 – 2026-06)

A-Levels – Allsaints RC School (2019-09 – 2021-06)

GCSEs – Allsaints RC School (2016-09 – 2018-06)