Charlotte Malcomson

I am a very kind, polite and responsible individual who works very hard to a high standard at my place of work. I see myself as very committed and I am always warm and welcoming with all people I work with. I am very trustworthy and responsible of my actions and highly organized in busy environments.

I am always motivated and have an excellent work ethic. I have strengthened my skills in my work environment. Furthermore, I can work to fluctuating deadlines due to my high productivity and task prioritising skills, using these skills I have been able to improve the success of business’s that I have worked for.

Maternity Leave at Nancarrow Farm (2025-08 – 2026-05)

Cleaner at Nancarrow Farm (2019-12 – Present)

• Carry out cleaning tasks as instructed within tight timeframes and to high quality standards.
• Discard waste and sorted into correct disposal systems, keeping in line with company policy.
• Sort rubbish and recycling for appropriate waste disposal.
• Use a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
• Make beds and dress them with towels.
• Dust and polish picture frames, clean glass and polish furniture.
• Deep clean floors by hoovering, mopping and sweeping surfaces.
• Clean windows and mirrors.

Private House Clean (2024-05 – 2024-07)

• Deep clean the whole house using eco-friendly products.
• Discard recycling to the garden, ready to be put out the front.
• Dust and polish frames and skirting boards.
• Hoover thoroughly from the upstairs to the downstairs of the house.
• Cleaned glasses, mirrors, windows and doors.
• Some general gardening work including weeding.

Voluntary Teaching Assistant at Tregolls School (2023-05 – 2023-08)

• Supervise pupils during lunchtimes and educational visits.
• Use of appropriate support uses to help support development, working with teachers to guarantee learning needs are met.
• Minimise distraction by creating and maintaining a clean, safe and organised classroom.
• Build trusting, respectful relationships with pupils through attentive listening and communication skills.
• Provide friendly, enthusiastic support to pupils in an individual and group support setting.
• Create positive, engaging learning environments to improve student experiences.
• Observe pupils closely in classroom environments to increase engagement.
• Tutor students individually and in small groups to reinforce learning outcomes for core subjects.

KP at Nancarrow Farm (2022-07 – 2023-05)

• Complete kitchen cleaning close duties at the end of day, preparing areas for next shift.
• Operate machines including dishwashers, pressure washers and food mixers.
• Remove food waste and inadequate food items regularly to keep workspaces neat and clean.
• Wash dishes for up to 120 guests at catering events during high volume shifts.
• Clean food preparation and storage areas in line with schedule.
• Receive and unload new inventory for storage.
• Kept kitchen areas clean, orderly and well stocked for smooth service.
• Wash cutlery and crockery using industrial dishwashers and manual methods for a pristine finish.
• Carry out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Thoroughly clean kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.

Customer Assistant at Charlie’s Fish and Chip Shop (2020-12 – 2022-08)

• Approach customer interactions in an enthusiastic and flexible manner to ensure customer satisfaction.
• Receive and action feedback politely and professionally, going an extra mile to deliver positive customer outcomes.
• Provide friendly and an attentive service by promptly responding to customer enquiries and processing order requests.
• Process cash and card payments during busy periods, limiting customer waiting times.
• Work as a team member, performing cashier duties, product assistance and cleaning.
• Establish warm and friendly rapport whilst interacting with customers by telephones.

BTEC Level 3 National Foundation Diploma in Travel and Tourism – Truro College (2024 – 2025)

Level 2 Business Diploma in Business – Truro College (2023 – 2024)

GCSE – Penair School (2017 – 2022)

Level 2 Btec in Health and Social care – Penair School