Charlotte Newman

Friendly and approachable individual with previous work experience and a strong interest in retail and customer service. Confident communicating with others and delivering a positive experience for customers. Reliable, well-presented, and eager to learn, with a genuine enthusiasm for customer service, looking to contribute to a busy team and provide excellent service.

Café Assistant at Mountpanther Farm Park (2023-03 – 2023-05)

• Delivered friendly and efficient customer service in a busy café (and shop) environment
• Took orders, processed payments, and served food and drinks
• Maintained cleanliness and organisation of the workspace and communal areas
• Worked as part of a team during peak periods, ensuring smooth service
• Communicated effectively with colleagues and customers

Housekeeper at Millbrook Lodge Hotel (2023-06 – 2023-08)

• Maintained excellent standards of cleanliness and presentation in guest rooms
• Worked efficiently to meet daily deadlines and performance targets
• Demonstrated strong attention to detail and organisation
• Worked independently while supporting the wider team
• Contributed to a positive guest experience

Volunteer - Customer Service Assistant (Christmas Fair) at Tobar Mhuire (2018-12 – 2018-12)

• Greeted and engaged with visitors in a friendly and welcoming manner
• Supported and facilitated stalls, ensuring smooth operation
• Assisted with organising and running children's activities
• Helped coordinate events such as bingo, contributing to a positive atmosphere
• Provided support in the café, serving customers efficiently
• Worked flexibly across different roles in a busy environment

BA in English with Creative Writing – Queen's University Belfast (2024-09)

A Levels in Health and Social Care – A, English Literature - B, Religious Studies – B

GCSEs