Charlotte Pinder

Dedicated and compassionate professional transitioning from healthcare and administration into education, bringing a strong background in person-centered care and behavior support. Experienced at building rapid rapport with diverse learners, managing challenging situations with patience, and maintaining accurate, detailed records. Committed to promoting an inclusive, safe environment that supports student independence and well-being.

A collaborative team player with proven safeguarding and learning disability awareness, eager to undertake further professional development and qualifications to improve my skillset.

Support Worker - Mencap

(2026)

• Worked as a team to provide a high standard of personal care
• Assisted with grooming, washing, dressing, pad changes, moving, handling and catheter care
• Established rapport and demonstrated excellent communication and listening skills
• Household cleaning tasks such as mopping, sweeping, surface cleaning, general tidying
• Laundry, washing and drying clothes
• Accurately provided documentation through the night
• Administering Medication and correctly documenting on MAR sheets

Care Assistant - Hemsworth Park Care Home

(2026)

• Assisted with grooming, washing, dressing, teeth care, moving and handling.
• Provided assistance at meal times
• Monitored Service Users and provided correct and accurate documentation
• Gave companionship and emotional support
• Worked as a team to deliver the best care possible

Customer Service Assistant - Regeneration Physiotherapy

(2021 - 2024)

• Scheduled appointments daily via Cliniko
• Responded to all Customer Enquiries in a timely manner through SMS, telephone, and Gmail
• Updated KPIs weekly to spreadsheets
• Meeting Health and Safety Standards
• Organising the diary on a daily basis and going the extra mile for patients
• Providing genuine compassion, empathy and understanding

Level 2 Certificate - preparing to work in Adult Social Care - Craven College (2026)

Principles of Business Administration Level 2 Certificate - Wakefield Adult Education Service (2024)

Care Certificate including PBS and First Aid (2026)

Customer Service Level 2 - Wakefield College (2022)

GCSE - English Literature - Minsthorpe Community College (2015)

Functional Skills Maths Level 1 - Minsthorpe Community College (2022)