Charlotte Quelch-Varley

Highly organised and detail-oriented administrator with experience supporting day-to-day operations in both office and customer-focused environments. Skilled in handling enquiries, maintaining accurate records, reviewing documentation, and using internal systems to ensure efficient processes. A confident communicator with a proactive and methodical approach, now seeking a dedicated administrative role where I can use my organisational and communication skills.

Temp call handler / administrator - Charles Taylor Travel Insurance

(2026-04)

• Handled high-volume inbound calls, providing clear and professional support to customers
• Reviewed documents for accuracy and completeness, identifying missing information and advising accordingly
• Maintained accurate records by updating internal systems with clear and concise call notes
• Assessed information and communicated next steps, ensuring queries were handled efficiently
• Worked across internal systems and email updates to support day-to-day administrative processes
• Handling sensitive/confidential information

Deputy manager / Nursery room lead - Activ8 - Henfield, BN5 9FF

(2021-07 - 2026-01)

• Progressed from part-time assistant to Deputy Manager, earning promotion through reliability, leadership consistent performance
• Acted as Deputy Manager for one year, supporting senior leadership with operational and administrative duties
• Oversaw daily operations across two departments, coordinating staff rotas, ensuring compliance, and maintaining smooth service delivery
• Managed enquiries, phone calls, correspondence, and accurate record-keeping, acting as a key point of contact for staff, parents and external professionals
• Supported recruitment, onboarding, and mentoring of new team members while maintaining high organisational standards in a fast-paced environment

Agency support practioner - TIMEPLAN education Agency

(2026-02 - 2026-04)

• Provide flexible support across multiple settings, quickly adapting to new teams, systems, and procedures
• Maintain high professional standards while working in varied and fast-paced environments
• Step into roles with minimal supervision, demonstrating initiative and reliability
• Build effective working relationships with new colleagues and clients quickly

9 GCSEs - STEYNING GRAMMAR SCHOOL (2017 - 2021)

BTEC Business - STEYNING GRAMMAR SIXTH FORM (2021 - 2023)

BTEC Sport - STEYNING GRAMMAR SIXTH FORM (2021 - 2023)

Psychology - STEYNING GRAMMAR SIXTH FORM (2021 - 2023)