Charlotte Seccombe

Motivated and compassionate administrative professional with experience supporting children's services within West Sussex County Council. Skilled in handling sensitive information and providing high-level administrative support. A Sociology and Media Studies graduate with a strong understanding of social inequalities and the challenges facing vulnerable young people. Confident communicator with excellent organisational and IT skills, committed to improving outcomes for children and families.

Embedded Coordinator – Leaving Care Team at West Sussex County Council (2024-06 – 2026-01)

Key Achievement: Developed strong knowledge of children's social care processes and safeguarding practices.

• Coordinated and took minutes for meetings
• Communicated and helped young people in distressing situations over the phone
• Provided diary and administrative support to senior managers and social workers
• Maintained shared inboxes, trackers, SharePoint systems, and staff records
• Drafted and uploaded case notes to internal systems (including Mosaic) in line with procedures
• Handled sensitive documentation and correspondence for audits and investigations
• Supported recruitment processes for new staff
• Built effective working relationships with internal teams and external partners

Receptionist/Administrator - Adult Services at West Sussex County Council (2023-09 – 2024-06)

Providing efficient administrative support to teams while managing priorities and delivering customer-focused service.

• Communicating effectively with colleagues and managers to maintain strong working relationships
• Managing emails, updating records and websites, and handling confidential information accurately
• Preparing high-quality documents, reports, correspondence, and statutory requests
• Organising meetings and large events, including report preparation and coordination
• Processing purchase orders, invoices, and other financial administration tasks
• Responding to queries independently, escalating complex issues when required
• Supporting office operations, including building security and routine safety checks such as fire alarm testing

Travel Experience – Australia, New Zealand & Bali at Travel Experience (2026-01 – 2026-04)

• Developed communication and interpersonal skills through cultural immersion and group travel
• Increased confidence, adaptability, and problem-solving in unfamiliar environments

Customer Assistant at Morrisons (2019-09 – 2020-09)

• Delivered excellent customer service in a fast-paced retail environment
• Assisted customers and maintained stock presentation and organisation

Team Member at Co-op (2018-08 – 2018-11)

• Supported daily store operations, customer service, and stock management

Social Media Administrator (Apprenticeship) at Diocese of Chichester (2017-11 – 2017-12)

• Managed website and social media updates
• Collected and organised information for newsletters through stakeholder communication

Waitress at The Perch (2016-11 – 2017-02)

• Delivered high-quality customer service and resolved customer issues effectively

Crew Member at McDonald's (2016-07 – 2016-11)

• Maintained hygiene standards and provided efficient customer service

Administrator (Work Experience) at Northbrook College (2014-07 – 2014-07)

• Performed filing, data entry, and telephone handling duties

BA (Hons) in Sociology and Media Studies – University of Portsmouth (2020 – 2023)

A-Levels in English Language & Literature (B), Media Studies (B), Film Studies (C) – Worthing College

GCSEs in English Language (B), English Literature (B), Maths (C), Science (B/C) – Davison High School, Worthing