Charlotte Sikora

Highly organised and customer-focused administrative professional with strong experience in membership services, front-of-house operations, diary management and client communication. Currently working at David Lloyd Clubs, supporting daily member services, managing enquiries, maintaining accurate records, and delivering exceptional customer experiences in a fast-paced environment. Recognised for professionalism, attention to detail, communication skills, and the ability to manage multiple priorities efficiently.

Experienced in handling confidential information, supporting operational processes, and building strong relationships with clients and colleagues. Now seeking to progress within David Lloyd Clubs as a Membership Services Administrator.

Receptionist - David Lloyd Clubs

(2025-01)

• Provide a professional first point of contact for members and visitors in a busy health and wellness environment.
• Manage member enquiries by phone, email, and face-to-face while delivering a consistently high standard of service.
• Maintain accurate membership records, bookings, and administrative documentation.
• Support daily operational processes including payments, account queries, and member communications.
• Coordinate appointments, schedules, and club service bookings efficiently.
• Promote club facilities and contribute to positive member engagement and retention.
• Work effectively within a team while managing responsibilities independently.

Dental Receptionist - Private Dental Practice

(2024-01 - 2025-01)

• Managed patient communications and appointment scheduling in a fast-paced clinical environment.
• Maintain accurate patient records with strong attention to confidentiality and detail.
• Handled payments, enquiries, and administrative tasks professionally and efficiently.
• Supported clinicians through effective diary coordination and organisation.

Private Carer - Self Employed

(2017-01 - 2023-01)

• Managed schedules, appointments, and documentation for multiple clients.
• Built trusted professional relationships with clients and families.
• Demonstrated reliability, organisation and excellent communication skills.

Hospitality Staff - Lancaster London Hotel

(2013-01 - 2014-01)

• Delivered excellent customer service within a fast-paced hospitality environment.
• Maintained professionalism while supporting guest satisfaction and daily operations.

Foundation Degree - Hospitality Management - University of West London

NVQ Level 3 - Childcare - Open Study College