Charlotte Wardlaw

Highly motivated, friendly, and customer-focused individual with excellent attention to detail and over two years of experience in a fast-paced hospitality environment. Skilled at working under pressure, leading teams during busy shifts, and delivering excellent customer service. Currently studying Event Management, with knowledge of event planning, communications, marketing, and customer care. Keen to further develop organisational and leadership skills within a new role.

Front of House Team Member / Waitress - The Abbotshall - Kirkcaldy

2 Years

• Delivered high-quality customer service in a busy restaurant environment
• Took food and drink orders accurately and efficiently
• Assisted with preparing food and drinks when required
• Maintained cleanliness, presentation, and appearance of the restaurant
• Worked effectively as part of a fast-paced front of house team
• Regularly trusted with leading shifts and supporting team members
• Directed and organised staff to ensure all roles were covered during busy periods
• Handled customer queries professionally and calmly under pressure

Volunteer – College Graduation Events - Edinburgh College

• Assisted with the smooth running of graduation events
• Guided students, guests, and staff around the venue
• Communicated directions and information clearly and confidently
• Gained behind-the-scenes experience in event coordination and organisation

Volunteer Support Assistant - Local Primary School

• Worked with small groups of children to support literacy development
• Helped improve children's communication and social skills
• Encouraged participation in learning activities

Volunteer Admin & Event Support - Girlguiding

Through this role, gained a PVG.

• Assisted with planning events and activities for the local Guide group
• Provided administrative support and helped complete paperwork
• Contributed ideas and feedback to improve events and activities
• Supported leaders with organisation and coordination tasks

HNC - Event Management - Edinburgh College (2025-09 - 2026-06)