Charlotte Welch

Diversly skilled professional bringing highly transferrable experience developed as a Registered Nurse including critical thinking, adaptability and client-centered empathic communication. Previously seven years' experience in an office role for the Australian Government, which developed adept skills at multitasking, delivering consistent results under pressure and navigating complex situations. Recent experience working in London as a Teaching assistant.

Ready to leverage a powerful combination of health care experience, administrative skills and interpersonal strength in any role.

Teaching Assistant at Swift Education (2026-01 – Present)

• Supported teaching across primary, secondary, and SEN settings, adapting quickly to different classroom environments.
• Experience working in a specialist SEN setting supporting profoundly disabled children, using a patient, attentive, and individualised approach.
• Adaptable in supporting students of all age groups and learning abilities
• Managed behaviour in line with school policies, maintaining a safe and structured learning environment.
• Consistently adhere to safeguarding policies and procedures, recognising and responding appropriately to concerns while ensuring student wellbeing.

Registered Mental Health Nurse at Queensland Health (2023-01 – 2025-10)

Registered Nurse on a Vulnerable Females, Eating Disorders and Older Persons mental health unit, with experience working in a Male Forensic ward

• Strong critical thinking and risk management skills, able to assess complex situations quickly and make sound decisions in high-pressure environments.
• Excellent communication and interpersonal skills, with experience in de-escalation and building rapport in sensitive and challenging situations.
• Highly accurate in documentation and compliance, with strong attention to detail and adherence to legal and professional standards.
• Effective team collaborator, able to coordinate care, adapt to changing priorities, and work across multidisciplinary teams.
• Experienced in trauma-informed and culturally sensitive practice to support diverse needs and improve outcomes.
• Proven leadership experience, regularly stepping into Clinical Nurse duties, leading shifts, and managing ward operations.
• Lead Nurse and Portfolio Holder for a specialised eating disorder service, coordinating multidisciplinary care and supporting care delivery

Customer Service Officer at Australian Government (2015-06 – 2023-01)

• Provided exceptional customer service in a high-volume telephony and claims environment, supporting vulnerable clients with accurate and timely information.
• Conducted quality assurance checks, applying strong knowledge of payments, processes, and service requirements in line with Australian Public Service standards.
• Highly organised and adaptable, managing competing priorities and delivering consistent administrative support in fast-paced settings.

Bachelor of Nursing in Nursing – Queensland University of Technology (2022)

High School Certificate – Kedron State High School (2012)