Charmaine Holmes

Compassionate and highly organised professional with experience supporting vulnerable clients, delivering excellent customer service and managing confidential information. Currently working as an Immigration Advisor, providing client support, case administration and accurate record keeping. Experienced in handling sensitive enquiries, prioritising competing tasks and communicating with empathy. Seeking a remote healthcare administration and customer support role.

Immigration Advisor - Refugee Action York

• Support clients with complex needs using empathy and professionalism.
• Maintain accurate and confidential records.
• Respond to enquiries and provide clear written communication.
• Complete administrative tasks and manage multiple priorities.

Hospitality Team Member

• Delivered excellent customer service.
• Resolved customer queries professionally.
• Worked effectively in a busy team environment.

LLM - Legal Practice Course (LPC) - York St John University

LLB (Hons) - Law - York St John University