Cover Teacher & Invigilator at British Vietnamese International School (2025-11 – 2026-07)
- Deliver lesson plans and evaluation in line with the school's curriculum plans for the particular year groups/subjects taught
- Complying with the School Child Protection and Safeguarding Policy and participating constructively in school activities
- To support the exam officer with the day-to-day operation of examination venues
- Assisting with setting-up examination venues by laying out stationary, equipment and examination papers in accordance with strict procedures
- Invigilating during examinations dealing with queries raised by candidates and dealing with the examination irregularities in accordance with strict procedures
- Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues
- Offering advice and guidance to unregistered candidates without allocated seats
Pension Advisor at Prudential(M&G) (2021-08 – 2025-02)
- Experience Pension advisor particularly with (DB) Defined Benefits pensions
- Open customers account by recording account information
- Handling all pensioners enquires
- Experience with Calculations and payments
- Answering member queries within the agreed SLA targets
- Logging breaches for various departments
- Good numeracy skills
- Mandatory e-learning to improve and retain pensions and internal systems knowledge
- Answering various schemes queries
- Responsible for the day-to-day administration of pension schemes
- Answers customer queries by email, phone or letter
- Use a computer system to check and update records
- Process money paid towards a person's pension
- Transfer benefits from one pension to another
- Keep up to date with pension and tax laws
- Identifying reporting complaints & risks immediately
- Training provided to new and other team members both (inshore & offshore)
Assistant at Samsung Service Centre (2020-07 – 2020-12)
- Open customers account by recording account information
- Prepare products or service reports by collecting and analysing customer information
- Process transactions and handling customer complaints
- Deliver information about the company's offerings
Travel Money Advisor at Sainsburys Bank (2019-07 – 2019-10)
- Provide excellent customer service and demonstrating successful sales techniques to promote and cross sell the products
- Discuss Customer's accounts with them face to face and over the phone, as well as working closely with the Business Manager and the rest of the team
- Accurately maintaining the records, ensuring that all company policies and procedures are adhered to
- Selling and buying foreign currencies
- Safe controlling
Customer Service Representative at The Money Shop (2016-01 – 2019-07)
- Providing excellent customer service and demonstrating successful sales techniques to promote and cross sell the products
- Discussing customer's accounts with them face to face and over the phone, as well as working closely with the Business Manager and the rest of the team
- Accurately maintaining the records, ensuring that all company policies and procedures are adhered to
- Cheque cashing, loans and selling of foreign currencies
- Asset Auditing
- Safe controlling
- Pawnbroking
