Chayanka Teredesai

To work in a stimulating and challenging work environment that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization. Looking for a challenging job which can give me a lot of experience and offer long term growth opportunity.

IT professional Recruitment at Impact InfoTech Pvt. Ltd. (2018-08 – 2019-03)

• IT professional Recruitment
• Expertise in the areas of Staffing, recruiting, Sourcing, Team handling, Reporting, Sourcing and Interviewing
• Client Handling, Salary Negotiation, Executive Hiring
• Mass Recruiting
• Proficient in recruiting Candidates from all levels junior Level to senior Level
• Identifying right candidates with required skill set and experience and make sure that it should match with requirement as per the job
• Background verification was carried out of the employees as per the policy education and Experience
• Preparing Offers and Conduct on - boarding Formalities

Recruitment Specialist at Millicon Consultant Engineering (2019-05 – 2021-07)

• End to end recruitment: - Sourcing staffing, scoping, and on boarding
• Screening: - Short listing candidates sourced through portal (Naukri, Monster Job, LinkedIn, Mass mailing) and validating them on their experience and interest on the role
• Preparing Requisition gathering template and sending it to corresponding sourcing lead to initiate the sourcing
• Shortlisting the profiles sourced and sending it to the respective hiring managers
• HR round: Conducting HR round for the selected candidates and negotiating salaries on company standards
• MIS - Preparing reports on the no. of closure, internal movements and offer decline numbers to ensure the flow of work to reach the aspire rates
• Sending weekly and monthly and Quarterly headcount of the hiring report
• Coordinated with various manpower consultants to procure resources for its operations across India, General Screening of the candidate's profile, shortlisting them for the interviews, worked on portals
• Preparing offers and conducting on Boarding Formalities Sales

Consultant at Hindustan Global services for IDFC First Bank Limited (2021-09 – 2024-01)

• Managed end-to-end sales and client relationship activities, ensuring strong customer engagement and satisfaction
• Identified customer requirements and recommended suitable products and solutions based on their needs
• Conducted client visits, product presentations, and business discussions to generate and convert sales opportunities
• Built and maintained long-term relationships with clients through regular communication, follow-ups, and effective service
• Handled customer queries, objections, negotiations, and concerns professionally to improve conversion and retention
• Coordinated with internal teams for order processing, documentation, service requests, and timely execution
• Collected and verified customer requirements and ensured accurate communication between clients and internal stakeholders
• Managed regular follow-ups with prospective and existing clients to drive business opportunities and ensure closure
• Maintained proper customer documentation, records, and process-related information as required
• Monitored customer commitments and ensured timely resolution of issues to maintain customer trust and satisfaction
• Supported sales and marketing initiatives through market interaction, client coordination, and product communication
• Demonstrated a disciplined, accountable, and detail-oriented approach while managing customer expectations and business commitments

E-Relationship Manager, Video-KYC Department at IDFC First Bank Limited (2024-01 – 2025-11)

• Conduct 50–60 Video KYC (V-CIP) verifications daily, ensuring accurate identity authentication, liveness checks, PAN, Aadhaar, signature, and geo-tagging verification
• Handle 70–80 customer interactions daily covering digital onboarding, Video KYC, credit-card retention, product explanation, and customer support
• Verify customer documents and application details against banking records to ensure accuracy and regulatory compliance
• Ensure adherence to KYC/AML policies, RBI guidelines, and internal banking procedures during customer onboarding and verification
• Identify discrepancies, verification failures, and suspicious cases and escalate them as per defined processes
• Drive credit-card retention, achieving approximately 50–65% retention success through objection handling, fee negotiation, APR discussions, and benefit-based product communication
• Manage 2–3 internal credit-card upgrades daily, recommending suitable products based on customer eligibility, usage patterns, offers, and requirements
• Guide customers through digital onboarding and Video KYC processes, ensuring a smooth and hassle-free customer experience
• Maintain accurate KYC records and update verification status in banking systems within defined TAT
• Consistently achieve productivity, quality, and turnaround-time (TAT) targets while maintaining high verification accuracy
• Awarded among the Top 5 Highest Verified Performers in Video KYC and Top 3 Credit Card Retention Experts of the Quarter
• Effectively handled customer queries and concerns while maintaining service quality, compliance, and customer satisfaction

E-Relationship Manager, Retention Department at IDFC First Bank Limited (2025-11 – Present)

• Handled inbound and outbound calls related to Credit cards (PL) closure processes, ensuring accurate information dissemination and smooth customer experience
• Ensured adherence to call quality standards, maintained Turnaround Time (TAT), and focused on achieving First Call Resolution (FCR) to enhance customer satisfaction
• Played a key role in customer retention, particularly focusing on customers intending to foreclose their loans
• Managed NTB (New-to-Bank) PL Retention, developing strategies to retain newly acquired customers and build long-term relationships
• Handled Cross-Sell PL Retention by supporting existing customers looking to pre-close their loans, with a focus on retention and continued engagement

Bachelor in Arts