IT professional Recruitment at Impact InfoTech Pvt. Ltd. (2018-08 – 2019-03)
- IT professional Recruitment
- Expertise in the areas of Staffing, recruiting, Sourcing, Team handling, Reporting, Sourcing and Interviewing
- Client Handling, Salary Negotiation, Executive Hiring
- Mass Recruiting
- Proficient in recruiting Candidates from all levels junior Level to senior Level
- Identifying right candidates with required skill set and experience and make sure that it should match with requirement as per the job
- Background verification was carried out of the employees as per the policy education and Experience
- Preparing Offers and Conduct on - boarding Formalities
Recruitment Specialist at Millicon Consultant Engineering (2019-05 – 2021-07)
- End to end recruitment: - Sourcing staffing, scoping, and on boarding
- Screening: - Short listing candidates sourced through portal (Naukri, Monster Job, LinkedIn, Mass mailing) and validating them on their experience and interest on the role
- Preparing Requisition gathering template and sending it to corresponding sourcing lead to initiate the sourcing
- Shortlisting the profiles sourced and sending it to the respective hiring managers
- HR round: Conducting HR round for the selected candidates and negotiating salaries on company standards
- MIS - Preparing reports on the no. of closure, internal movements and offer decline numbers to ensure the flow of work to reach the aspire rates
- Sending weekly and monthly and Quarterly headcount of the hiring report
- Coordinated with various manpower consultants to procure resources for its operations across India, General Screening of the candidate's profile, shortlisting them for the interviews, worked on portals
- Preparing offers and conducting on Boarding Formalities Sales
Consultant at Hindustan Global services for IDFC First Bank Limited (2021-09 – 2024-01)
- Managed end-to-end sales and client relationship activities, ensuring strong customer engagement and satisfaction
- Identified customer requirements and recommended suitable products and solutions based on their needs
- Conducted client visits, product presentations, and business discussions to generate and convert sales opportunities
- Built and maintained long-term relationships with clients through regular communication, follow-ups, and effective service
- Handled customer queries, objections, negotiations, and concerns professionally to improve conversion and retention
- Coordinated with internal teams for order processing, documentation, service requests, and timely execution
- Collected and verified customer requirements and ensured accurate communication between clients and internal stakeholders
- Managed regular follow-ups with prospective and existing clients to drive business opportunities and ensure closure
- Maintained proper customer documentation, records, and process-related information as required
- Monitored customer commitments and ensured timely resolution of issues to maintain customer trust and satisfaction
- Supported sales and marketing initiatives through market interaction, client coordination, and product communication
- Demonstrated a disciplined, accountable, and detail-oriented approach while managing customer expectations and business commitments
E-Relationship Manager, Video-KYC Department at IDFC First Bank Limited (2024-01 – 2025-11)
- Conduct 50–60 Video KYC (V-CIP) verifications daily, ensuring accurate identity authentication, liveness checks, PAN, Aadhaar, signature, and geo-tagging verification
- Handle 70–80 customer interactions daily covering digital onboarding, Video KYC, credit-card retention, product explanation, and customer support
- Verify customer documents and application details against banking records to ensure accuracy and regulatory compliance
- Ensure adherence to KYC/AML policies, RBI guidelines, and internal banking procedures during customer onboarding and verification
- Identify discrepancies, verification failures, and suspicious cases and escalate them as per defined processes
- Drive credit-card retention, achieving approximately 50–65% retention success through objection handling, fee negotiation, APR discussions, and benefit-based product communication
- Manage 2–3 internal credit-card upgrades daily, recommending suitable products based on customer eligibility, usage patterns, offers, and requirements
- Guide customers through digital onboarding and Video KYC processes, ensuring a smooth and hassle-free customer experience
- Maintain accurate KYC records and update verification status in banking systems within defined TAT
- Consistently achieve productivity, quality, and turnaround-time (TAT) targets while maintaining high verification accuracy
- Awarded among the Top 5 Highest Verified Performers in Video KYC and Top 3 Credit Card Retention Experts of the Quarter
- Effectively handled customer queries and concerns while maintaining service quality, compliance, and customer satisfaction
E-Relationship Manager, Retention Department at IDFC First Bank Limited (2025-11 – Present)
- Handled inbound and outbound calls related to Credit cards (PL) closure processes, ensuring accurate information dissemination and smooth customer experience
- Ensured adherence to call quality standards, maintained Turnaround Time (TAT), and focused on achieving First Call Resolution (FCR) to enhance customer satisfaction
- Played a key role in customer retention, particularly focusing on customers intending to foreclose their loans
- Managed NTB (New-to-Bank) PL Retention, developing strategies to retain newly acquired customers and build long-term relationships
- Handled Cross-Sell PL Retention by supporting existing customers looking to pre-close their loans, with a focus on retention and continued engagement
