Cheila Quissanga

A focused professional individual with years of experience in customer service and ability to assist customers with the right information about suitable products and services. Able to demonstrate exceptional communication and relationship building skills. Experienced in fashion retailers environment with proven ability to reach and work towards targets. Committed to the delivery of high service standards with a dedication to delivering solutions, handling complaints and solving problems.

SALES ASSISTANT & SUPERVISOR - JD SPORTS

(2022-01 - 2025-01)

• Built customer loyalty through active client development
• Learnt and participated in training to help with the regular introduction of new products and services
• Conducted refunds and exchanges, helping the customer to find another suitable item/product
• Sales

WAITRESS - PUCCINIS

(2021-01 - 2022-01)

• Food safety
• Team work
• Problem solving
• Active listening

SALES ASSISTANT - ZARA

(2019-01 - 2020-01)

• Built customer loyalty through active client development
• Learnt and participated in training to help with the regular introduction of new products and services
• Conducted refunds and exchanges, helping the customer to find another suitable item/product
• Sales work experience - DDM Boohoo

(2017-01 - 2017-01)

• e-commerce support team

BA Honours - Textiles - University of Huddersfield (2020-01 - 2024-01)

BTEC - ARTS & DESIGN - Bolton Sixth Form (2017-01 - 2020-01)